Cyclops from Rolex Service Center

[mazzini]

I called Rolex in Beverly Hills and was told the 2.5X mag on Cyclops on my 2015 Hulk is no longer standard.

I bought my Hulk last week from an AD in Thousand Oaks and didn't look at the watch until the weekend. It was a replacement for me from my older Hulk that was stolen in Genoa over Xmas.

So I just tried it on to see if the band fit. It did. This weekend I took all the stuff off it and noticed the Cyclops didn't magnify.

Anyway, called Rolex and they will replace my Cyclops to 2.5. They didn't have it in stock but will do it in the next few days. Takes 2 hours.

What's the point of the Cyclops if it doesn't work? Rolex makes a big deal about it in their lit.

2.5 is no longer standard.

[skeen]

That's very interesting - but I don't understand what "no longer standard" means, and then why they would replace it? Seems contradictory. Surely the mags aren't simply "random" from this point forward...?

[Solo118]

If they are at random, why is Rolex so lax about replacing it? They know its an issue, and they are more than happy to help those that actually care.

I was at the 5th Ave Rolex Boutique yesterday, and a lineup of several Subs all had different magnification. Sad to say the least, but I am glad they are happy to replace the defective crystals.

[watchwatcher]

That does seem contradictory.

[skeen]

I would like to understand how they justify replacing it to one that is 2.5...and why hold in stock crystals that are not 2.5...and ones that are. Presumably there is some kind of standard?

What possible reason could there be for random mags? How could that ever be of benefit? Unless this is relating to a QC issue that they are covering up. I'm not a conspiracy nut, but right now - everything points to this conclusion.

[The Joker]

Looks like RSC are aware of this QC issue, probably depends on who you speak to.

Seems like most RSC will rectify.

But Rolex will never admit to a manufacturing fault or error with their product.

[AS1]

Originally Posted by Solo118

If they are at random, why is Rolex so lax about replacing it? They know its an issue, and they are more than happy to help those that actually care.

I was at the 5th Ave Rolex Boutique yesterday, and a lineup of several Subs all had different magnification. Sad to say the least, but I am glad they are happy to replace the defective crystals.

I couldn't agree more. It simply shouldn't be the case that a product of this cost has this much variation from the factory.

[The Joker]

Originally Posted by skeen

I would like to understand how they justify replacing it to one that is 2.5...and why hold in stock crystals that are not 2.5...and ones that are. Presumably there is some kind of standard?

What possible reason could there be for random mags? How could that ever be of benefit? Unless this is relating to a QC issue that they are covering up. I'm not a conspiracy nut, but right now - everything points to this conclusion.

Robot at the factory was having a bad day and spat out a load of dodgy cyclops.

The human checking for QC is sick and tired looking at watches and couldn't be bothered filling in paperwork.

[Onikage]

'We recognise that there is a problem and will resume production as normal when the crystal machinist responsible for calibration returns from rehab.' A spokesman for Rolex says.