BNIB Rolex comes incomplete

[topcat30093]

Yesterday I received a December 2015 still stickered up Rolex Seadweller 4000
I purchased it from a grey UK dealer, though the watch was actually purchased from an Italian dealer.

On checking through the box, the watch was as described and complete with the correct green tags. However there was no instruction booklet and the warranty/guarantee booklet which was the older style, stated that the watch was covered for 2 years and not 5.
I contacted the company about this matter and they stated that was how they received the watch. And that sometimes that is how they arrived.
If I am honest, if I had known that the booklets were incomplete then I wouldn't have gone ahead with the deal. But heh a unstickerd December 2015 watch, I just assumed that everything else would be in order.

Now am I being too OCD and that I should just forget about it, because I am never going to wear the booklets!!!
Or would it be a deal breaker for you?
We all know how we crave for the "complete package" when buying a watch and how it can affect the price.

Incidentally, Chrono24 and EBay have the instruction booklets for the 4000 going for prices between £45-95!

[Sublovin]

Personally, would not care unless the price I paid was predicated one receiving them. Maybe a few dollars back your way from the dealer would correct it?
I have purchased watches with no box or papers at all, but the price needs to reflect that.

[Old Expat Beast]

Instruction booklet would be in Italian anyway.

[Patton250]

I have bought many great dealer watches and this can happen. Fortunately I am close to my grey dealer and pushed him each time to finally send the correct stuff and he did.

[Daytona88]

This would not bother me at all. Enjoy the great watch...congrats!!!

[Muzz]

As mentioned, it would not bother me either (instructions). If I thought I was getting a NIB SDc I would expect the 5 year warranty though.

[minute_man]

Originally Posted by Old Expat Beast

Instruction booklet would be in Italian anyway.

Wouldn't bother me.
Wear it in good health!

[Toaster]

If the product is not as advertised that would irk me

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[Moggo]

Can you contact your RSC with the serial number and ask the length of warranty? Not sure if this is possible?


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[RichM]

Tony, I bought one watch prior to July 15 and that paperwork read 2 year warranty even though it's three.

I bought two more after that and they both have the 5 year warranty info. All from the "grey market".

What is the date on your warranty card?

I don't think it would be expecting too much to ask your dealer to secure you a correct set of manuals, especially if purchased BNIB. Even if they're in Italian. You should be entitled to a full set. IMHO

[Danny83]

Buy one on ebay about 20pounds

[SC11]

Warranty length is based on the date that's stamped on the warranty card not any tags etc

[anothernewphone]

So you bought a watch that has a Dec 2015 warranty card, right?

[Token74]

When the Sea Dweller was first launched, they were sent out without instruction books, mine was posted to me about three months later I think. Might explain why yours hasn't got one.

[jeffgo888]

For me, if that was the deal you agreed on, then you should get ALL of whats required.
its up to you..
not that much of a big deal, but it would be nice to get everything

[tmehanna]

The gray market is complicated and watches that end up there are very often incomplete. The watches change hands without boxes or papers (beside warranty card) and the dealer who retails a watch usually needs to complete the set, which they need to pay extra for in most cases. Please bear in mind that any watch you buy outside ADs is technically "pre-owned" regardless of condition. I wouldn't worry about instruction manual or service booklet at all, it will not affect resale value in any way. Even the warranty card is worth around $200-300 if you lose it and need to sell the watch without one.

[gwalker]

Originally Posted by Daytona88

This would not bother me at all. Enjoy the great watch...congrats!!!

X2. I wouldn't care.


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[slashd0t]

You bought a watch from a grey market dealer .....

[Tools]

Originally Posted by tmehanna

The gray market is complicated and watches that end up there are very often incomplete. The watches change hands without boxes or papers (beside warranty card) and the dealer who retails a watch usually needs to complete the set, which they need to pay extra for in most cases. Please bear in mind that any watch you buy outside ADs is technically "pre-owned" regardless of condition. I wouldn't worry about instruction manual or service booklet at all, it will not affect resale value in any way. Even the warranty card is worth around $200-300 if you lose it and need to sell the watch without one.

This..

Do not understand why so many want to buy out-of-market, pay minimally, and still expect to have all the bells and whistles that Authorized Dealers provide.

[DeeTee]

It's fine.
The manuals, watch, box, etc all get shipped separately to the AD.
When they sell you a watch, they go to the back and try to assemble the whole thing.

[Al1969]

If you expected and paid for a complete package, then you should demand the dealer sends you what's missing.

[versatile1]

There are watches I buy knowing full well I will sell for t down the road. Those watches I insure are complete with everything they should have as it would be a deal breaker for me especially is a resale situation
I also buy watches knowing that they are here to stay, those of which I'm happy to receive in a shoe box if necessary
Question is, did you buy for keeps or for resale?
At least be compensated for cost to replace any items you are short if your intent is to sell or even possibly sell down the road

[sensui]

Wouldn't bother me....since I'd keep the watch. But might make things weird if you decide to resale. Depends on the price you paid too, if you paid on the higher spectrum I'd demand things to be on the uppity up and try to get the seller to help complete the package.

[tkerrmd]

Originally Posted by tmehanna

The gray market is complicated and watches that end up there are very often incomplete. The watches change hands without boxes or papers (beside warranty card) and the dealer who retails a watch usually needs to complete the set, which they need to pay extra for in most cases. Please bear in mind that any watch you buy outside ADs is technically "pre-owned" regardless of condition. I wouldn't worry about instruction manual or service booklet at all, it will not affect resale value in any way. Even the warranty card is worth around $200-300 if you lose it and need to sell the watch without one.

One of the many reasons I stick with my AD, you bought a used watch to save money and you did

[Go Bucs]

Originally Posted by Muzz

As mentioned, it would not bother me either (instructions). If I thought I was getting a NIB SDc I would expect the 5 year warranty though.

I am thinking if the card is properly completed and dated by the AD after the timeframe that the 5 year was announced by Rolex as effective it should be 5 even if the booklet says 2 (someone correct me if I am wrong). I say that because Rolex many watches already sitting at ADs with the old booklet, and they did not make the AD replace all the booklets with a new 5 year booklet as far as I know.

As far as not having "everything", while I try to buy complete sets and will pay more, unless I had specifically asked and they said yes it had the booklets then that is what it is and in the end is still a great watch. If it were me I would just pick up the booklet at some point.

[crazycarlitos]

Originally Posted by topcat30093

Rolex Seadweller 4000
I purchased it from a grey UK dealer....
If I am honest, if I had known that the booklets were incomplete then I wouldn't have gone ahead with the deal. But heh a unstickerd December 2015 watch, I just assumed that everything else would be in order.

U cannot assume anything, especially in the gray market.
Everything should be clarified/verified in writing (email text or pm)

Good info below

Originally Posted by tmehanna

The gray market is complicated and watches that end up there are very often incomplete. The watches change hands without boxes or papers (beside warranty card) and the dealer who retails a watch usually needs to complete the set, which they need to pay extra for in most cases. Please bear in mind that any watch you buy outside ADs is technically "pre-owned" regardless of condition. I wouldn't worry about instruction manual or service booklet at all, it will not affect resale value in any way. Even the warranty card is worth around $200-300 if you lose it and need to sell the watch without one.

[Moggo]

Originally Posted by topcat30093

Yesterday I received a December 2015 still stickered up Rolex Seadweller 4000

I purchased it from a grey UK dealer, though the watch was actually purchased from an Italian dealer.



On checking through the box, the watch was as described and complete with the correct green tags. However there was no instruction booklet and the warranty/guarantee booklet which was the older style, stated that the watch was covered for 2 years and not 5.

I contacted the company about this matter and they stated that was how they received the watch. And that sometimes that is how they arrived.

If I am honest, if I had known that the booklets were incomplete then I wouldn't have gone ahead with the deal. But heh a unstickerd December 2015 watch, I just assumed that everything else would be in order.



Now am I being too OCD and that I should just forget about it, because I am never going to wear the booklets!!!

Or would it be a deal breaker for you?

We all know how we crave for the "complete package" when buying a watch and how it can affect the price.



Incidentally, Chrono24 and EBay have the instruction booklets for the 4000 going for prices between £45-95!

Was it a bricks and mortar non AD dealer or individual?


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[RichM]

Like I said above, I bought 3 BNIB watches last year and one used watch this year. All were bought here on the Forum. All four watches contained everything, books, boxes, box sleeves, both hang tags, one red (6/15) 3 green, (after (7/15), stickers and even the bezel protectors.

The watch bought prior to June 15 had the two year warranty book. The three after June 2015, including the used 116619, have the five year warranty books.

All new are US AD stamped and dated with my name. The used watch is in the original buyers name.

I guess I'm just lucky, or it really does pays to buy the seller if you buy outside of an AD. By the way, I saved a bundle.

[T. Ferguson]

Don't think it would bother me that much assuming I'm still happy with the deal. But you already know what to do since you answered your own question:

Originally Posted by topcat30093

...If I am honest, if I had known that the booklets were incomplete then I wouldn't have gone ahead with the deal...

[topcat30093]

Originally Posted by anothernewphone

So you bought a watch that has a Dec 2015 warranty card, right?

Yes, I wanted a BNIB with the 5 year warranty.

Someone has suggested that the watch was probably manufactured and sent to an AD before July 2015, hence why it came with the 2 year warranty booklet.