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diracpoint · 27 March 2016, 07:43 AM

So, yesterday I dropped off my Skydweller at my AD for a warranty repair. They are going to send it to RSC Canada.

The basic issue was the second hand was not hacking anymore. The watch is still within 3 year warranty period (bought on Aug 2014). It was worn almost regularly over last 1.5 years.

I asked them not to polish and also to regulate it within 2s/day. That was not really needed, because it was anyways running at ~ 2.5s/day.

I am curious to see how fast RSC services complications. Anyone has a service experience with Sky-d, YM II or Daytona???

watchwatcher · 27 March 2016, 07:46 AM

That is a serious beauty.

Hope it gets sorted out quickly for you.

MovieGuy · 27 March 2016, 07:51 AM

As a general rule RSCs don't polish watches sent in under warranty. It helps expedite the service and get your watch back faster.

77T · 27 March 2016, 07:59 AM

This is one of the most complicated models to overhaul and troubleshoot. Good luck on the outcome and please come back when it's returned after the fix. Would love to hear what went wrong with the hacking function.

handsfull · 27 March 2016, 10:54 AM

Quote:

Originally Posted by MovieGuy

As a general rule RSCs don't polish watches sent in under warranty.

I thought this was the case also...but found out otherwise :(
So providing instructions NOT to polish is very wise.

diracpoint · 27 March 2016, 12:01 PM

Quote:

Originally Posted by MovieGuy

As a general rule RSCs don't polish watches sent in under warranty. It helps expedite the service and get your watch back faster.

Quote:

Originally Posted by handsfull

I thought this was the case also...but found out otherwise :(
So providing instructions NOT to polish is very wise.

Now I'm glad that I specifically mentioned it!!! :-)

1st amg · 27 March 2016, 12:19 PM

Hope it returns home quickly, will miss your pics....always make me want that watch !

Sent from my iPhone using Tapatalk

brandrea · 27 March 2016, 12:43 PM

I hope you get it back quickly! I've only ever had top notch service from the folks at RSC Toronto.

PcarSBA · 27 March 2016, 01:33 PM

wow - this is the same issue I had with my Sky Dweller a couple of month ago, the second was not hacking. It had to go to RSC New York. When I got it back they told me some internal lever was broken. It was repaired under warranty. The turn-around was fast given it went from RSC Los Angeles to New York and then back to Los Angeles.

This makes me wonder if this is a weak point in the movement. I hope not.

Ingo

Chewbacca · 27 March 2016, 01:53 PM

i'm sure it'll get fixed but -- its going to Tim's for a donut polish too?

diracpoint · 27 March 2016, 01:55 PM

Quote:

Originally Posted by 1st amg

Hope it returns home quickly, will miss your pics....always make me want that watch !

Sent from my iPhone using Tapatalk

Thanks!!! I am missing it too!!

Quote:

Originally Posted by brandrea

I hope you get it back quickly! I've only ever had top notch service from the folks at RSC Toronto.

Good to know!! Thanks!!!

Quote:

Originally Posted by PcarSBA

wow - this is the same issue I had with my Sky Dweller a couple of month ago, the second was not hacking. It had to go to RSC New York. When I got it back they told me some internal lever was broken. It was repaired under warranty. The turn-around was fast given it went from RSC Los Angeles to New York and then back to Los Angeles.

This makes me wonder if this is a weak point in the movement. I hope not.

Ingo

Very interesting, indeed!! Hopefully this is not a common "issue" with this otherwise awesome movement!

tkerrmd · 27 March 2016, 01:57 PM

Quote:

Originally Posted by MovieGuy

As a general rule RSCs don't polish watches sent in under warranty. It helps expedite the service and get your watch back faster.

This is true, my Platona came back in under two weeks

regnant · 27 March 2016, 07:38 PM

I had waited 4 months to get back my YM II but the damage was unfathomable with the watch, Countdown timerw and flyback run erraticly. The watch sent off to the headquarters of Rolex. Yours shouldn't last that long

swatty · 27 March 2016, 07:46 PM

Sorry to hear it's going in for service, love that Ivory dial though

diracpoint · 15 May 2016, 05:08 AM

Alright guys ... just a quick update:

the watch returned yesterday from service. Rolex Canada took exactly 1 month to service it (under warranty). There were a few delays in shipping, both sending it out from my AD (long weekend) and also getting it back from Rolex. Rolex used Brink's armored vehicle delivery instead of overnight fedex and Brink's took ~ a week to deliver.

The hacking problem is solved perfectly. The second hand stops precisely when the bezel is moved to the 3rd position. It was not this precise even when I first bought it, and that time there were 1-2 sec delay. I used to think that was normal for a mechanical movement. Apparently not.

Not polished - as requested (or, as per their policy for warranty service).

According to the paperwork, the watch is regulated to ~+2 minutes per month i.e. roughly +4s/day, consistent with COSC, which was pre-2015 Rolex standard. I have no problem with that.

Very happy to get it back. Here are some pics of the items that came with the watch.

Have a great weekend everybody!!

brandrea · 15 May 2016, 05:12 AM

Glad you have it back and that the second hand issue was resolved.
What a beauty

RichM · 15 May 2016, 06:03 AM

Pretty good turn around. Glad it's working correctly now. It's a beautiful reference.

Danny83 · 15 May 2016, 08:29 AM

Nice to have it back

GB-man · 15 May 2016, 08:40 AM

Looking good again! Love that dial

Quote:

Originally Posted by Chewbacca

i'm sure it'll get fixed but -- its going to Tim's for a donut polish too?

ragingcao · 15 May 2016, 12:25 PM

Man, I love that WG SkD. Glad you got it back and happy w it. Wear in good health

1st amg · 15 May 2016, 01:04 PM

So so hot, glad it's back!

perryj · 15 May 2016, 01:21 PM

Gorgeous piece !

WatchinMD · 15 May 2016, 01:23 PM

Looks great! Glad it got sorted

HogwldFLTR · 15 May 2016, 01:44 PM

Great to see it returned and looking beautiful; congratulations!!!!

FLYINGWATCHMEN · 15 May 2016, 05:24 PM

What a beauty :)

fmc000 · 16 May 2016, 01:30 AM

Beautiful watch indeed. I'm happy for you that all is fine now.

Daytona88 · 16 May 2016, 01:37 AM

Must be nice to have back!

27 March 2016, 07:43 AM	#1
diracpoint 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: May 2010 Location: Planet Earth Posts: 1,385	Skydweller going for a warranty repair >>> So, yesterday I dropped off my Skydweller at my AD for a warranty repair. They are going to send it to RSC Canada. The basic issue was the second hand was not hacking anymore. The watch is still within 3 year warranty period (bought on Aug 2014). It was worn almost regularly over last 1.5 years. I asked them not to polish and also to regulate it within 2s/day. That was not really needed, because it was anyways running at ~ 2.5s/day. I am curious to see how fast RSC services complications. Anyone has a service experience with Sky-d, YM II or Daytona???

27 March 2016, 07:59 AM	#4
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,916	This is one of the most complicated models to overhaul and troubleshoot. Good luck on the outcome and please come back when it's returned after the fix. Would love to hear what went wrong with the hacking function. __________________ Does anyone really know what time it is?

27 March 2016, 07:38 PM	#13
regnant "TRF" Member Join Date: Jun 2014 Location: Close to Rolex AD Posts: 3,474	I had waited 4 months to get back my YM II but the damage was unfathomable with the watch, Countdown timerw and flyback run erraticly. The watch sent off to the headquarters of Rolex. Yours shouldn't last that long __________________

15 May 2016, 06:03 AM	#17
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,611	Pretty good turn around. Glad it's working correctly now. It's a beautiful reference. __________________ "I love to work at nothing all day" TRF #139960

15 May 2016, 01:21 PM	#22
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	Gorgeous piece ! __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

27 March 2016, 07:46 AM	#2
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,002	That is a serious beauty. Hope it gets sorted out quickly for you.

27 March 2016, 07:51 AM	#3
MovieGuy "TRF" Member Join Date: Jun 2008 Location: Everywhere Posts: 662	As a general rule RSCs don't polish watches sent in under warranty. It helps expedite the service and get your watch back faster.

27 March 2016, 12:19 PM	#7
1st amg 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: nicholas Location: ottawa canada Watch: Rolex,AP,Panerai Posts: 10,368	Hope it returns home quickly, will miss your pics....always make me want that watch ! Sent from my iPhone using Tapatalk

27 March 2016, 12:43 PM	#8
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,799	I hope you get it back quickly! I've only ever had top notch service from the folks at RSC Toronto.

27 March 2016, 01:33 PM	#9
PcarSBA "TRF" Member Join Date: Oct 2012 Location: Santa Barbara Watch: IWC, Jaeger, Rolex Posts: 123	wow - this is the same issue I had with my Sky Dweller a couple of month ago, the second was not hacking. It had to go to RSC New York. When I got it back they told me some internal lever was broken. It was repaired under warranty. The turn-around was fast given it went from RSC Los Angeles to New York and then back to Los Angeles. This makes me wonder if this is a weak point in the movement. I hope not. Ingo

27 March 2016, 01:53 PM	#10
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	i'm sure it'll get fixed but -- its going to Tim's for a donut polish too?

27 March 2016, 07:46 PM	#14
swatty 2024 SubLV41 Pledge Member Join Date: Dec 2007 Real Name: Peter Location: Sydney Watch: The Game Posts: 17,415	Sorry to hear it's going in for service, love that Ivory dial though

15 May 2016, 05:08 AM	#15
diracpoint 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: May 2010 Location: Planet Earth Posts: 1,385	Alright guys ... just a quick update: the watch returned yesterday from service. Rolex Canada took exactly 1 month to service it (under warranty). There were a few delays in shipping, both sending it out from my AD (long weekend) and also getting it back from Rolex. Rolex used Brink's armored vehicle delivery instead of overnight fedex and Brink's took ~ a week to deliver. The hacking problem is solved perfectly. The second hand stops precisely when the bezel is moved to the 3rd position. It was not this precise even when I first bought it, and that time there were 1-2 sec delay. I used to think that was normal for a mechanical movement. Apparently not. Not polished - as requested (or, as per their policy for warranty service). According to the paperwork, the watch is regulated to ~+2 minutes per month i.e. roughly +4s/day, consistent with COSC, which was pre-2015 Rolex standard. I have no problem with that. Very happy to get it back. Here are some pics of the items that came with the watch. Have a great weekend everybody!!

15 May 2016, 05:12 AM	#16
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,799	Glad you have it back and that the second hand issue was resolved. What a beauty

15 May 2016, 08:29 AM	#18
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,302	Nice to have it back

15 May 2016, 12:25 PM	#20
ragingcao "TRF" Member Join Date: Jul 2014 Location: Tokyo Watch: cha talking about? Posts: 2,919	Man, I love that WG SkD. Glad you got it back and happy w it. Wear in good health

15 May 2016, 01:04 PM	#21
1st amg 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: nicholas Location: ottawa canada Watch: Rolex,AP,Panerai Posts: 10,368	So so hot, glad it's back!

15 May 2016, 01:23 PM	#23
WatchinMD "TRF" Member Join Date: Sep 2014 Real Name: Larry Location: Maryland Watch: Saxonia Moonphase Posts: 3,428	Looks great! Glad it got sorted

15 May 2016, 01:44 PM	#24
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,668	Great to see it returned and looking beautiful; congratulations!!!! __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

15 May 2016, 05:24 PM	#25
FLYINGWATCHMEN "TRF" Member Join Date: Feb 2016 Location: Europe Posts: 576	What a beauty :) __________________ instagram: FLYINGWATCHMEN

16 May 2016, 01:30 AM	#26
fmc000 Banned Join Date: Sep 2011 Real Name: Fabio Location: Como - Italy Posts: 4,811	Beautiful watch indeed. I'm happy for you that all is fine now.

16 May 2016, 01:37 AM	#27
Daytona88 2024 Pledge Member Join Date: Dec 2015 Location: USA Watch: 5712 Posts: 2,614	Must be nice to have back!

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