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Gharagozloo · 28 April 2016, 02:08 AM

I purchased a submariner two tone from an authorized dealer in New York in August 2014. The watch is still under warranty.
I have only worn the watch twice for less than 20 hours of wear time. I have noticed that the shinny case surface next to the crown and opposite to the crown has started to become dull. My local dealer and supposedly Rolex! say that it is from wear and not a manufacturing issue. This seems implausible. Has anyone had experience with this. What Should I do?

Tools · 28 April 2016, 03:41 AM

Are you saying that after 2 years the stainless steel case isn't as shiny as it was when new and so this is a manufacturing defect ?

Bfd70 · 28 April 2016, 03:49 AM

Regarding what to do, I recommend wearing the watch more.

Spartacus · 28 April 2016, 03:59 AM

pictures please!

Jambos5151 · 28 April 2016, 04:04 AM

Quote:

Originally Posted by Spartacus

pictures please!

Exactly

beshannon · 28 April 2016, 04:04 AM

Quote:

Originally Posted by Gharagozloo

I have noticed that the shinny case surface next to the crown and opposite to the crown has started to become dull. What Should I do?

Post pictures of the watch and the affected area.

superstarmar · 28 April 2016, 04:11 AM

Have you checked to see if you removed the plastic protection
off of the crown guards and surrounding area ?
They may still be there thus the apparent dullness in that area .

Daytona88 · 28 April 2016, 04:13 AM

Quote:

Originally Posted by superstarmar

Have you checked to see if you removed the plastic protection
off of the crown guards and surrounding area ?
They may still be there thus the apparent dullness in that area .

Good point...sometimes those stickers are tough to see

Ar_Mi · 28 April 2016, 04:14 AM

Whaaaaa??

seems really weird... maybe give the rolex service center a call? see what they say.

ltmgeller · 28 April 2016, 04:35 AM

Pics or it didn't happen.

RichM · 28 April 2016, 05:09 AM

Two options here. Post up some photos and let's see what you're talking about.

Second, not all AD's are bad but if you really feel there is something wrong, call the Dallas RSC, explain the situation and send the watch to them. Might cost you 30 bucks to ship it but you'll know for sure if there is really something wrong.

From the way you describe how little you wear the watch, I doubt it's wear. Scratches maybe, but wear, I doubt it.

I agree with the possibility of a sticker still on the watch. Today I just peeled stickers off my new watch and I'm sure I'll find more 6 months from now.

Good Luck

tmehanna · 28 April 2016, 05:13 AM

Quote:

Originally Posted by superstarmar

Have you checked to see if you removed the plastic protection
off of the crown guards and surrounding area ?
They may still be there thus the apparent dullness in that area .

This!

joli160 · 28 April 2016, 05:34 AM

Thorough cleaning with some warm water and dish washing liquid ?

28 April 2016, 02:08 AM	#1
Gharagozloo "TRF" Member Join Date: Apr 2016 Location: Florida Posts: 1	Advice about 2014 Submariner two tone I purchased a submariner two tone from an authorized dealer in New York in August 2014. The watch is still under warranty. I have only worn the watch twice for less than 20 hours of wear time. I have noticed that the shinny case surface next to the crown and opposite to the crown has started to become dull. My local dealer and supposedly Rolex! say that it is from wear and not a manufacturing issue. This seems implausible. Has anyone had experience with this. What Should I do?

28 April 2016, 03:41 AM	#2
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,494	Are you saying that after 2 years the stainless steel case isn't as shiny as it was when new and so this is a manufacturing defect ? __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

28 April 2016, 04:35 AM	#10
ltmgeller 2024 SubLV41 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 22,502	Pics or it didn't happen. __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

28 April 2016, 05:09 AM	#11
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,615	Two options here. Post up some photos and let's see what you're talking about. Second, not all AD's are bad but if you really feel there is something wrong, call the Dallas RSC, explain the situation and send the watch to them. Might cost you 30 bucks to ship it but you'll know for sure if there is really something wrong. From the way you describe how little you wear the watch, I doubt it's wear. Scratches maybe, but wear, I doubt it. I agree with the possibility of a sticker still on the watch. Today I just peeled stickers off my new watch and I'm sure I'll find more 6 months from now. Good Luck __________________ "I love to work at nothing all day" TRF #139960

28 April 2016, 05:34 AM	#13
joli160 2024 SubLV41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,738	Thorough cleaning with some warm water and dish washing liquid ? __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

28 April 2016, 03:49 AM	#3
Bfd70 "TRF" Member Join Date: Dec 2010 Location: Chicago Posts: 893	Regarding what to do, I recommend wearing the watch more.

28 April 2016, 03:59 AM	#4
Spartacus "TRF" Member Join Date: Apr 2010 Location: DC Watch: Daytona Posts: 2,742	pictures please!

28 April 2016, 04:11 AM	#7
superstarmar Banned Join Date: Jun 2015 Location: In Motion Watch: my wrist presence Posts: 7,436	Have you checked to see if you removed the plastic protection off of the crown guards and surrounding area ? They may still be there thus the apparent dullness in that area .

28 April 2016, 04:14 AM	#9
Ar_Mi "TRF" Member Join Date: Mar 2015 Location: Dubai/Los Angeles Watch: a few Posts: 595	Whaaaaa?? seems really weird... maybe give the rolex service center a call? see what they say.

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