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mdx77 · 26 February 2017, 05:10 AM

So I was outside enjoying this beautiful sunny day, admiring my new LVC of course, and found what appears to be a hairline scratch on the dial or underside of the crystal. However, if viewed at a slightly different angle, the "scratch" disappears......Thoughts?

U5512 · 26 February 2017, 05:11 AM

Don't worry about it.

cht · 26 February 2017, 05:17 AM

Legit concern, wow, that's a lot of damage for submariner, you think it could have have internal damage?

I'd send it in to a Rolex Certified Service center for a complete overhaul to put the concerns at ease.

AK797 · 26 February 2017, 05:44 AM

If you are sure that's a scratch, I'd want it fixed but if it is topside then you'll probably have to pay. Marks to crystal do bother me.

albmich · 26 February 2017, 06:13 AM

I agree I hate scratches on the crystal which is why I didn't keep my 1680 for long. Have a trusted watchmaker take a look with a loupe to see if its crystal or dial.

Drjamesie · 26 February 2017, 06:24 AM

I have a hairline scratch on my sub that can only be seen in certain lights and was noticed after the crystal had been replaced at service. I took it back to Rolex who assured me that although very slight and very hard to see was on the surface and must have been caused by me after the service. Have to take their word for it!

Sent from my iPhone using Tapatalk

droptopman · 26 February 2017, 06:25 AM

Hope it's just a surface nick on the crystal. Can't tell in the pics.
Try a little toothpaste or polywatch on the crystal to see if it's just a little nick on there. In many cases it comes right out.
Use a loupe to check if it's the crystal or dial.

varkom · 26 February 2017, 06:26 AM

def a legit concern since scratches don't show up at every angle

if that was a brand new watch i'd def complain about it

JohnnyNoDate · 26 February 2017, 06:50 AM

This is common on sunburst dials. My Hulk has the same issue... under perfect lighting conditions with a 10x loupe...

ltmgeller · 26 February 2017, 06:55 AM

It adds character

RC2 · 26 February 2017, 06:55 AM

Crystals get scratched. Change at next service. If it's the dial - you should be able to figure that out. I doubt it is.

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Member of Nylon Nation

mdx77 · 26 February 2017, 09:34 AM

***UPDATE*** Went back to AD and confirmed it was a hairline scratch on the dial. As luck would have it, they had another LVC and swapped the watch for me and sending the defective one back to Rolex.

kauffee · 26 February 2017, 09:37 AM

Wow that's a great AD. Most would just send it for warranty service. Care to share the name?

U5512 · 26 February 2017, 09:38 AM

Quote:

Originally Posted by mdx77

***UPDATE*** Went back to AD and confirmed it was a hairline scratch on the dial. As luck would have it, they had another LVC and swapped the watch for me and sending the defective one back to Rolex.

Don't look at your newly replacement watch under direct sunlight again!

Jim P · 26 February 2017, 09:38 AM

Not OCD, I agree. Would bother me too.

mdx77 · 26 February 2017, 09:40 AM

Quote:

Originally Posted by kauffee

Wow that's a great AD. Most would just send it for warranty service. Care to share the name?

Tourneau in King of Prussia. Have dealt with them years before they were Rolex there. Probably 15+ years now. I couldn't believe it. Manager and Rolex ambassador told me to go home and get the receipt and warranty card. Extremely happy!!

mdx77 · 26 February 2017, 09:41 AM

Quote:

Originally Posted by U5512

Don't look at your newly replacement watch under direct sunlight again!

dysondiver · 26 February 2017, 09:42 AM

lifes too short , if thats your only worry in life , ill swap

if its crystal , next service ,,, if its not , in five years your eyes will be less sharp , and you wont have to fret ,,,,
enjoy it for what it is , if you dont you will never wear it , and not enjoy the times you do.

Alex6340 · 26 February 2017, 10:04 AM

After all the bad comment on Tourneau lately on the forum. It's a good news they just swapped it for a new one.

Enjoy your new Hulk ;)

Envoyé de mon iPhone en utilisant Tapatalk

mdx77 · 26 February 2017, 10:23 AM

Quote:

Originally Posted by Alex6340

After all the bad comment on Tourneau lately on the forum. It's a good news they just swapped it for a new one.

Enjoy your new Hulk ;)

Envoyé de mon iPhone en utilisant Tapatalk

albmich · 26 February 2017, 10:35 AM

Wow, nice AD. Glad it's resolved

peterpl · 26 February 2017, 11:12 AM

this is why you never look at dial under a loupe. I've seen worse on other ALOT more expensive watches. I would want that replaced as well.

77T · 26 February 2017, 11:18 AM

Perhaps post in "Who's Who" to call out the good treatment by Tourneau in King of Prussia...
Seems we only hear the horror stories associated with the chain and I'm sure the vast majority of buyers are quite happy.

mdx77 · 26 February 2017, 11:25 AM

Quote:

Originally Posted by 77T

Perhaps post in "Who's Who" to call out the good treatment by Tourneau in King of Prussia...
Seems we only hear the horror stories associated with the chain and I'm sure the vast majority of buyers are quite happy.

Good call! Will do!

Afghanvet · 26 February 2017, 12:07 PM

Gonna wear it? If so, it's going to show wear... sooner or later.

Urosfan · 26 February 2017, 12:35 PM

Glad it worked out for you

Dr.Brian · 26 February 2017, 01:01 PM

I go there to have a look around from time to time. They're usually nice and helpful. One of the guys recently was kind of a tool, which was disappointing. I may dress casually, but I'm quite successful and I'm a bright fellow, so when you try to make a clever little sarcastic slight, I notice, and I wasn't impressed. The people across the way in the Omega boutique are always fabulous.

Wacker23 · 26 February 2017, 02:09 PM

Wow and i do not like Tourneau. Good job by them.

NeoAnderson · 26 February 2017, 02:11 PM

Thats a good location, been there many of times.

subtona · 26 February 2017, 02:13 PM

What has been seen cannot be unseen.

26 February 2017, 05:10 AM	#1
mdx77 "TRF" Member Join Date: Jan 2008 Real Name: Kurt Location: Philly Burbs!! Posts: 3,296	Optical illusion or legit concern? So I was outside enjoying this beautiful sunny day, admiring my new LVC of course, and found what appears to be a hairline scratch on the dial or underside of the crystal. However, if viewed at a slightly different angle, the "scratch" disappears......Thoughts? Attached Images __________________ “This is your last chance. After this, there is no turning back. You take the BLUE pill - the story ends; you wake up in your bed and believe whatever you want to believe. You take the RED pill - you stay in Wonderland, and I show you how deep the rabbit hole goes.” Rolex Submariner 116610LV Hulk \| Rolex GMT 16710 Pepsi \| Omega Speedmaster “Speedy Tuesday” \| Tudor Black Bay 79220R “ETA Rose” \| Tudor Pelagos Blue Dial \| Rolex Submariner Yellow Gold 116618LB \| Rolex Milgauss “Z-Blue” 116400GV

26 February 2017, 06:13 AM	#5
albmich "TRF" Member Join Date: Aug 2015 Location: WI Watch: SD4k Posts: 1,333	I agree I hate scratches on the crystal which is why I didn't keep my 1680 for long. Have a trusted watchmaker take a look with a loupe to see if its crystal or dial. __________________ ♛ SD4k 116600 ♛ SD43 126600 Ω PloProf 224.32.55.21.01.001

26 February 2017, 06:25 AM	#7
droptopman "TRF" Member Join Date: Jun 2015 Real Name: Mark Location: Washington State Watch: SUBS and GMT's! Posts: 9,663	Optical illusion or legit concern? Hope it's just a surface nick on the crystal. Can't tell in the pics. Try a little toothpaste or polywatch on the crystal to see if it's just a little nick on there. In many cases it comes right out. Use a loupe to check if it's the crystal or dial. __________________ Judge Smails: Ty, what did you shoot today? Ty: Oh, Judge, I don't keep score. Judge Smails: Then how do you measure yourself with other golfers? Ty: By height.

26 February 2017, 06:26 AM	#8
varkom "TRF" Member Join Date: Dec 2016 Location: NYC Posts: 151	def a legit concern since scratches don't show up at every angle if that was a brand new watch i'd def complain about it __________________ "With Rolex I sought to create a name that would be easy to pronounce in all the European languages and that could easily and elegantly grace the dial of a watch." –Hans Wilsdorf, Founder of Rolex in 1908. F/S Like New Omega Seamaster 300 Two-Tone Titanium/Rose Gold w/ Blue Dial - $6,000 shipped(I give a discount for face to face in NYC)

26 February 2017, 06:55 AM	#10
ltmgeller 2025 TitaniumYM Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 22,920	It adds character __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

26 February 2017, 05:17 AM	#3
cht "TRF" Member Join Date: Jan 2010 Real Name: Chris Location: San antonio, TX Watch: 116610LV Posts: 2,145	Legit concern, wow, that's a lot of damage for submariner, you think it could have have internal damage? I'd send it in to a Rolex Certified Service center for a complete overhaul to put the concerns at ease.

26 February 2017, 05:44 AM	#4
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	If you are sure that's a scratch, I'd want it fixed but if it is topside then you'll probably have to pay. Marks to crystal do bother me.

26 February 2017, 06:24 AM	#6
Drjamesie "TRF" Member Join Date: May 2011 Location: London Posts: 78	I have a hairline scratch on my sub that can only be seen in certain lights and was noticed after the crystal had been replaced at service. I took it back to Rolex who assured me that although very slight and very hard to see was on the surface and must have been caused by me after the service. Have to take their word for it! Sent from my iPhone using Tapatalk

26 February 2017, 06:50 AM	#9
JohnnyNoDate "TRF" Member Join Date: May 2015 Location: USA Posts: 357	This is common on sunburst dials. My Hulk has the same issue... under perfect lighting conditions with a 10x loupe...

26 February 2017, 06:55 AM	#11
RC2 "TRF" Member Join Date: Sep 2009 Real Name: Rich Location: NC Watch: Rolex 1675 Posts: 2,359	Crystals get scratched. Change at next service. If it's the dial - you should be able to figure that out. I doubt it is. Sent from my iPhone using Tapatalk Member of Nylon Nation __________________ Rich Member of Nylon Nation Red Sox Nation Instagram watchguy97

26 February 2017, 09:34 AM	#12
mdx77 "TRF" Member Join Date: Jan 2008 Real Name: Kurt Location: Philly Burbs!! Posts: 3,296	*UPDATE* Went back to AD and confirmed it was a hairline scratch on the dial. As luck would have it, they had another LVC and swapped the watch for me and sending the defective one back to Rolex. __________________ “This is your last chance. After this, there is no turning back. You take the BLUE pill - the story ends; you wake up in your bed and believe whatever you want to believe. You take the RED pill - you stay in Wonderland, and I show you how deep the rabbit hole goes.” Rolex Submariner 116610LV Hulk \| Rolex GMT 16710 Pepsi \| Omega Speedmaster “Speedy Tuesday” \| Tudor Black Bay 79220R “ETA Rose” \| Tudor Pelagos Blue Dial \| Rolex Submariner Yellow Gold 116618LB \| Rolex Milgauss “Z-Blue” 116400GV

26 February 2017, 09:37 AM	#13
kauffee 2025 TitaniumYM Pledge Member Join Date: Jun 2008 Real Name: Matt Location: Portland, OR Watch: 116610LN, 116500LN Posts: 1,387	Wow that's a great AD. Most would just send it for warranty service. Care to share the name?

26 February 2017, 09:38 AM	#15
Jim P "TRF" Member Join Date: Jan 2015 Real Name: Jim Location: Long Island, NY Watch: Sub,Exp1&2,YM,Milg Posts: 429	Not OCD, I agree. Would bother me too.

26 February 2017, 09:42 AM	#18
dysondiver "TRF" Member Join Date: Jul 2010 Real Name: tom Location: northern ireland Watch: my fins Posts: 10,062	lifes too short , if thats your only worry in life , ill swap if its crystal , next service ,,, if its not , in five years your eyes will be less sharp , and you wont have to fret ,,,, enjoy it for what it is , if you dont you will never wear it , and not enjoy the times you do.

26 February 2017, 10:04 AM	#19
Alex6340 "TRF" Member Join Date: Sep 2013 Location: Switzerland Watch: 16710, PP 5167 Posts: 840	After all the bad comment on Tourneau lately on the forum. It's a good news they just swapped it for a new one. Enjoy your new Hulk ;) Envoyé de mon iPhone en utilisant Tapatalk __________________ Instagram: swisswatchologist

26 February 2017, 10:35 AM	#21
albmich "TRF" Member Join Date: Aug 2015 Location: WI Watch: SD4k Posts: 1,333	Wow, nice AD. Glad it's resolved __________________ ♛ SD4k 116600 ♛ SD43 126600 Ω PloProf 224.32.55.21.01.001

26 February 2017, 11:12 AM	#22
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	this is why you never look at dial under a loupe. I've seen worse on other ALOT more expensive watches. I would want that replaced as well.

26 February 2017, 11:18 AM	#23
77T 2025 TitaniumYM Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,473	Perhaps post in "Who's Who" to call out the good treatment by Tourneau in King of Prussia... Seems we only hear the horror stories associated with the chain and I'm sure the vast majority of buyers are quite happy. __________________ Does anyone really know what time it is?

26 February 2017, 12:07 PM	#25
Afghanvet "TRF" Member Join Date: Jan 2015 Location: Virginia Watch: Subs, SD4K Posts: 2,272	Gonna wear it? If so, it's going to show wear... sooner or later. __________________ Subaholics Anonymous

26 February 2017, 12:35 PM	#26
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,412	Glad it worked out for you

26 February 2017, 01:01 PM	#27
Dr.Brian "TRF" Member Join Date: Sep 2009 Real Name: Brian Location: CA dreamin' Watch: ing the market. Posts: 5,909	I go there to have a look around from time to time. They're usually nice and helpful. One of the guys recently was kind of a tool, which was disappointing. I may dress casually, but I'm quite successful and I'm a bright fellow, so when you try to make a clever little sarcastic slight, I notice, and I wasn't impressed. The people across the way in the Omega boutique are always fabulous. __________________ -Brian AUDENTES FORTUNA IUVAT 十人十色

26 February 2017, 02:09 PM	#28
Wacker23 "TRF" Member Join Date: Mar 2012 Location: Brooklyn ny Watch: Rolex sub Posts: 504	Wow and i do not like Tourneau. Good job by them.

26 February 2017, 02:11 PM	#29
NeoAnderson "TRF" Member Join Date: Sep 2015 Real Name: NeoAnderson Location: Tax Free Shopping Posts: 725	Thats a good location, been there many of times.

26 February 2017, 02:13 PM	#30
subtona 2025 TitaniumYM Pledge Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,748	What has been seen cannot be unseen. __________________

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