My AP warranty - your input required

[Sammk]

So I just bought a AP recently from the gray market.... and I have a question regarding the warranty.

As you all know there are 3 leaflets in the warranty book. One is for the client/ customer.... second for the retailer.... and third is for registration, and all 3 are clearly market on leaflets.... Now when you buy an AP from an AD they tear off the second leaflet which says retailer and keep it with them and give the rest of the book back to you...I'm not sure what they do with that leaflet.

Now when I got my watch from the gray market.... it has retailer name on it and is also stamped but not signed.... and also the "retailer". Leaflet is still in the booklet meaning the retailer didn't take it out...

So is my warranty valid? Is everything ok? Can I also register my watch online or using the 3rd leaflet?

Thanks in advance for you feedback

[Chadridv]

Being a gray market watch, there's a good chance your watch has no valid warranty. You could try registering the watch online, thenprocess only takes a couple minutes.

I would reach out to the seller to ask these questions though. actually I would have asked these questions before committing to the purchase.

[jem7v]

Originally Posted by Sammk

So I just bought a AP recently from the gray market.... and I have a question regarding the warranty.

As you all know there are 3 leaflets in the warranty book. One is for the client/ customer.... second for the retailer.... and third is for registration, and all 3 are clearly market on leaflets.... Now when you buy an AP from an AD they tear off the second leaflet which says retailer and keep it with them and give the rest of the book back to you...I'm not sure what they do with that leaflet.

Now when I got my watch from the gray market.... it has retailer name on it and is also stamped but not signed.... and also the "retailer". Leaflet is still in the booklet meaning the retailer didn't take it out...

So is my warranty valid? Is everything ok? Can I also register my watch online or using the 3rd leaflet?

Thanks in advance for you feedback

I had all 3 in my book stamped and only the first page dated. I registered my watch online, and had no issues with getting AP to do warranty work on it.

[Xerxes77]

No problem IMO
I buy it from AP Boutique and is just stamp
Register your watch at AP site and then you see if it's sometihing wrong

[masterserg]

Is the retailer an AD? If so, you are fine.

From what you described you did not buy a grey market watch, you simply bought from a reseller (who bought it from an authorized dealer). That is perfectly fine.

[PJ S]

^
That’s the precise definition of a grey market purchase, Serg.

[AK797]

Yes a reseller will have bought from an AD and so the stamp will be there. Grey would mean there's no paperwork and no warranty, maybe for import tax reasons.

[Ricky Spanish]

I agree with the suggestions to register the watch on AP's website (easy) then shoot an email over to Clearwater (if you reside in the US) to check on warranty validity and service history. Those guys are very, very good at customer service and will answer all of your questions. I was super impressed when I did all of this.

[masterserg]

Originally Posted by PJ S

^
That’s the precise definition of a grey market purchase, Serg.

Not quite. It is more like Neil says above.

Grey market refers to an unofficial channel where there is no warranty or the warranty is not valid in the region (such as it happens when you buy a grey market Nikon in the US ... these are imports with a warranty that will not be honored by Nikon USA). AP warranty is international and transferable. If a reseller buys from an AD, and the booklet is properly stamped then this is not grey market and the OP is 100% kosher by registering his watch on the AP site.

[Sammk]

You mean that your "retailer" leaflet was intact in the booklet like mine? I will also try to register asap.... good to hear this

Originally Posted by jem7v

I had all 3 in my book stamped and only the first page dated. I registered my watch online, and had no issues with getting AP to do warranty work on it.

I guess I had the definition of gray dealer wrong then.. I meant a reseller since all paper work is complete including AD name, stamp and date... just signature is missing

Originally Posted by masterserg

Not quite. It is more like Neil says above.

Grey market refers to an unofficial channel where there is no warranty or the warranty is not valid in the region (such as it happens when you buy a grey market Nikon in the US ... these are imports with a warranty that will not be honored by Nikon USA). AP warranty is international and transferable. If a reseller buys from an AD, and the booklet is properly stamped then this is not grey market and the OP is 100% kosher by registering his watch on the AP site.

Originally Posted by AK797

Yes a reseller will have bought from an AD and so the stamp will be there. Grey would mean there's no paperwork and no warranty, maybe for import tax reasons.

Originally Posted by masterserg

Is the retailer an AD? If so, you are fine.

From what you described you did not buy a grey market watch, you simply bought from a reseller (who bought it from an authorized dealer). That is perfectly fine.

[masyv6]

Originally Posted by AK797

Yes a reseller will have bought from an AD and so the stamp will be there. Grey would mean there's no paperwork and no warranty, maybe for import tax reasons.

A nuanced, but important difference

[Sammk]

Ok so the booklet says to register your watch at http://cs.audemarspiguet.com.... but this link doesn't seem to open on my IPad

[Chadridv]

Originally Posted by Sammk

Ok so the booklet says to register your watch at http://cs.audemarspiguet.com.... but this link doesn't seem to open on my IPad

that link didn't work on my desktop either. try this...

https://www.audemarspiguet.com/en/account/login/

[texasmade]

I think you can register from the AP homepage under "Service". I just got a RO from an AD and I'm waiting for delivery to register mine.

[Sammk]

Cheers ... all done, registered successfully. So I believe all good to go now

Originally Posted by Chadridv

that link didn't work on my desktop either. try this...

https://www.audemarspiguet.com/en/account/login/

[AK797]

Originally Posted by masyv6

A nuanced, but important difference

Yes, and black market would mean stolen, but sadly could still come with box and papers, so trusting the seller is so important, altho for AP hopefully when registering this will come up.

[Dartinjo]

Hi guys

Short Question i just registerd my ROO at AP official page.....and my warranty expiers in April 2017

Since I registered my watch on that site is that means now my warranty expiers in april 2018??? And it is extended for 1 year? If so will i get some kind of confirmation mail from AP or ....????

Ty

[Sammk]

It says in the booklet that you have to get your watch pressure tested after 2 years for the warranty to be valid in the 3rd year

Originally Posted by Dartinjo

Hi guys

Short Question i just registerd my ROO at AP official page.....and my warranty expiers in April 2017

Since I registered my watch on that site is that means now my warranty expiers in april 2018??? And it is extended for 1 year? If so will i get some kind of confirmation mail from AP or ....????

Ty

[Dartinjo]

Originally Posted by Sammk

It says in the booklet that you have to get your watch pressure tested after 2 years for the warranty to be valid in the 3rd year

Ok got it ty

Cheers

[mickyd329]

Originally Posted by Sammk

It says in the booklet that you have to get your watch pressure tested after 2 years for the warranty to be valid in the 3rd year

Not anymore. Once you register the watch on the AP website, the 3rd year automatically kicks in now.

[AK797]

Originally Posted by mickyd329

Not anymore. Once you register the watch on the AP website, the 3rd year automatically kicks in now.