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JJ Irani · 9 November 2008, 05:12 PM

Hi guys,

In the past, we've had a number of complaints from members who have taken home a brand new Rolex only to find later some minor irritating defect - a defect which should have been picked up the QC staff.

I had this awful experience once in Nov. 2004, when I bought a brand new, white dial Exp-II and to my horror found a gash running right through the black Rolex coronet on the dial.....when viewed under a 10x loupe!!

However, with the advent of the newer models, the QC seems to have been stepped up quite a few notches.

Haven't had any complaints about QC in quite a while now. Hopefully, with the ever increasing prices, the least the Rolex paying customer can expect is a superior product with virtually 100% QC output.

JJ

asadtiger · 9 November 2008, 05:16 PM

yeah really its very disappointing to hear, what to talk of experience, a defect with a brand new watch..horrifies me..I hope the great joy of owning a brand new after waiting, anticipating and huge cash-parting is not spoilt anymore by a lack-lustre QC :)

SLS · 9 November 2008, 05:17 PM

Never had a problem with any QC on mine. I have been on different Rolex forums for almost 4 years, and IMO the amount of QC complaints is pretty minimal based on the number of watches produced on a yearly basis. Of the complaints, I would guess that 80% of them are just adjustments done to the movement.
JM2Cents,
~Scott

Bisquitlips · 9 November 2008, 05:19 PM

Agreed. I have read these accounts of dissatisfaction and flaws and found them disturbing. You would think that QC would be a primary concern with a company like Rolex, known for quality.

But I guess there are humans working there....!!??

scottschoe · 9 November 2008, 05:37 PM

In short, no (from personal and friends' experiences). Rolex isn't synonymous with quality, unfortunately.

swatty · 9 November 2008, 05:55 PM

No QC problems here

Z-Sub · 9 November 2008, 07:03 PM

Other than needing regulation with a couple of watches, going well so far

ohlins · 9 November 2008, 09:33 PM

other than a slightly stiff bracelet which was replaced under warranty...... so far so good..... :)

ugg · 9 November 2008, 11:18 PM

I also had a dial problem with my explorer1,Where the number 9 was where number 6 should be!! brought used,Still under warrantty Rolex changed dial with no fuss.

rpryan55 · 10 November 2008, 12:10 AM

Have had very few QC problems with new Rolex watches - but have been dissatisfied with RSC's QC, for sure.

bodybump · 10 November 2008, 12:28 AM

so far so good for me JJ...but i always expect a good service for every watch i send...

valentine · 10 November 2008, 01:55 AM

maybe a bit off topic..but rolex..with their strict policies with their AD's..why the HECK are they letting these guys get away wth selling their product over retail!!!!??? its rediculous! I had the shot at a ss daytona a few weeks ago at 9250.00...decided to wait so i could get it from my usual AD...who promised me one, so I wanted to give THEM the business...and yesterday I get "the call" and my salesman says...the owner wont let it go for less than $11,000.00!!!!!!!!!!!!!!! TOTAL BS. I asked...well then why did you ask me to wait when I had one at 9250.00!!!!!! I was TRYING to be nice and give the business to you guys and now you are throwing me to the ground and right under that big ol' bus...not fair at all!!!!!!!

Tony-GB · 10 November 2008, 02:08 AM

With 800,000 to 1,000,000 watches made per year, how the hell can they maintain any decent QC standards?

sea-dweller · 10 November 2008, 02:22 AM

No issues with quality control on any of my Rolexes purchased.

JJ Irani · 10 November 2008, 02:40 AM

Quote:

Originally Posted by Tony-GB

With 800,000 to 1,000,000 watches made per year, how the hell can they maintain any decent QC standards?

Quite true, but my thread was to point out that there seems to be a marked improvement now, especially with the advent of the new models.

With the stiff competition out there

, Rolex cannot afford to slacken off on QC - it's just got to be better than before and virtually 100%.

I do realise that it's not always possible, but I feel there is an imporovement.....which is at least a step in the right direction.

JJ

Tony-GB · 10 November 2008, 08:39 AM

Quote:

Originally Posted by JJ Irani

Quite true, but my thread was to point out that there seems to be a marked improvement now, especially with the advent of the new models.

With the stiff competition out there

, Rolex cannot afford to slacken off on QC - it's just got to be better than before and virtually 100%.

I do realise that it's not always possible, but I feel there is an imporovement.....which is at least a step in the right direction.

JJ

Well for me JJ, I've never had any QC issues with either of my new Rolexes. I did have a slight issue with One Omega I had (out of three). You are right though- no room for error in today's competitive & aggressive market.

C. Davidson · 10 November 2008, 09:42 AM

Quote:

Originally Posted by swatty

No QC problems here

same here.

cody p · 10 November 2008, 10:16 AM

nothing i can't live with.

Boopie · 10 November 2008, 10:26 AM

No problems on my end, but the customer should expect high QC from Rolex.

Lol-x · 10 November 2008, 10:33 AM

Rolex watches are made by human beings.
Human beings make mistakes.
Anecdotal evidence of personal or a friend's experience is not representative of the millions of watches out there in society.
If Rolex did not provide a warranty (an undertaking to ensure product quality is provided to the consumer), one might then have a proper basis for grievance.

Felly Jr. · 10 November 2008, 10:34 AM

Quote:

Originally Posted by sea-dweller

No issues with quality control on any of my Rolexes purchased.

Quote:

Originally Posted by cody p

nothing i can't live with.

Quote:

Originally Posted by Boopie

No problems on my end, but the customer should expect high QC from Rolex.

Same here

marshallr47 · 10 November 2008, 10:44 AM

I've had no issues with any of my watches. Maybe all of mine were made during the middle of the week instead of a Monday or Friday....

.

JJ Irani · 10 November 2008, 10:47 AM

Quote:

Originally Posted by marshallr47

I've had no issues with any of my watches. Maybe all of mine were made during the middle of the week instead of a Monday or Friday....

.

chicagowatchman · 10 November 2008, 10:48 AM

I have had many Rolex's since 1982....I only had two problems 1. was the day/date got stuck trying to turn at midnight.....Rolex gave me a new watch.
2. Another DD there was a piece of lint under the crystal....Rolex gave me a new watch.

Felly Jr. · 10 November 2008, 10:52 AM

Quote:

Originally Posted by Felly Jr.

Same here

Actually I forgot, I did have a heck of a time with one of my watches. It was a GMT II and the problem was the date kept changing at 12 Noon instead of midnight! Gosh that drove me NUTS!!

mdx77 · 10 November 2008, 10:54 AM

Quote:

Originally Posted by Felly Jr.

Actually I forgot, I did have a heck of a time with one of my watches. It was a GMT II and the problem was the date kept changing at 12 Noon instead of midnight! Gosh that drove me NUTS!!

You mean that's not normal????

Felly Jr. · 10 November 2008, 10:56 AM

Quote:

Originally Posted by mdx77

You mean that's not normal????

9 November 2008, 05:12 PM	#1
JJ Irani Fondly Remembered Join Date: May 2005 Real Name: JJ Location: Auckland, NZ Watch: ALL SOLD!! Posts: 74,319	Big question: Have Rolex improved on their Quality Control? Hi guys, In the past, we've had a number of complaints from members who have taken home a brand new Rolex only to find later some minor irritating defect - a defect which should have been picked up the QC staff. I had this awful experience once in Nov. 2004, when I bought a brand new, white dial Exp-II and to my horror found a gash running right through the black Rolex coronet on the dial.....when viewed under a 10x loupe!! However, with the advent of the newer models, the QC seems to have been stepped up quite a few notches. Haven't had any complaints about QC in quite a while now. Hopefully, with the ever increasing prices, the least the Rolex paying customer can expect is a superior product with virtually 100% QC output. JJ __________________ Words fail me in expressing my utmost thanks to ALL of you for this wonderful support during my hour of need!! I firmly believe that my time on planet earth is NOT yet up!! I shall fight this to the very end.......and WIN!!

9 November 2008, 05:17 PM	#3
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	Never had a problem with any QC on mine. I have been on different Rolex forums for almost 4 years, and IMO the amount of QC complaints is pretty minimal based on the number of watches produced on a yearly basis. Of the complaints, I would guess that 80% of them are just adjustments done to the movement. JM2Cents, ~Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

9 November 2008, 05:19 PM	#4
Bisquitlips 2024 Pledge Member Join Date: Sep 2008 Real Name: Richard Location: USA Watch: YM Deep Space Posts: 12,521	Agreed. I have read these accounts of dissatisfaction and flaws and found them disturbing. You would think that QC would be a primary concern with a company like Rolex, known for quality. But I guess there are humans working there....!!?? __________________ Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM

9 November 2008, 05:37 PM	#5
scottschoe "TRF" Member Join Date: Nov 2007 Location: CA Posts: 3,295	In short, no (from personal and friends' experiences). Rolex isn't synonymous with quality, unfortunately. __________________ __________________

9 November 2008, 07:03 PM	#7
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	Other than needing regulation with a couple of watches, going well so far __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

9 November 2008, 05:16 PM	#2
asadtiger "TRF" Member Join Date: May 2007 Real Name: Asad A. Awan Location: kabul, Afghanista Watch: Tissot PRX Posts: 2,698	yeah really its very disappointing to hear, what to talk of experience, a defect with a brand new watch..horrifies me..I hope the great joy of owning a brand new after waiting, anticipating and huge cash-parting is not spoilt anymore by a lack-lustre QC :)

9 November 2008, 05:55 PM	#6
swatty 2024 SubLV41 Pledge Member Join Date: Dec 2007 Real Name: Peter Location: Sydney Watch: The Game Posts: 17,415	No QC problems here

9 November 2008, 09:33 PM	#8
ohlins "TRF" Member Join Date: Dec 2006 Location: Singapore Watch: Rolex Posts: 1,213	other than a slightly stiff bracelet which was replaced under warranty...... so far so good..... :) __________________ the hype is true. a crown for every achievement. visit my audio and watch blog & how to use the rolex comfort link?

9 November 2008, 11:18 PM	#9
ugg "TRF" Member Join Date: Sep 2008 Location: uk Posts: 12	I also had a dial problem with my explorer1,Where the number 9 was where number 6 should be!! brought used,Still under warrantty Rolex changed dial with no fuss.

10 November 2008, 12:10 AM	#10
rpryan55 "TRF" Member Join Date: Jan 2007 Real Name: Dick Location: USA Watch: SubND,DD,SSDaytona Posts: 2,257	Have had very few QC problems with new Rolex watches - but have been dissatisfied with RSC's QC, for sure. __________________ “The only reason for time ....................... is so that everything doesn't happen at once." Albert Einstein

10 November 2008, 12:28 AM	#11
bodybump ⭐⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Sep 2008 Real Name: Oscar Location: Florida Watch: Me!!! Posts: 23,233	so far so good for me JJ...but i always expect a good service for every watch i send... __________________

10 November 2008, 01:55 AM	#12
valentine Banned Join Date: Jul 2008 Real Name: Justin Location: Baltimore, MD Watch: TT Diamond DJ Posts: 2,809	maybe a bit off topic..but rolex..with their strict policies with their AD's..why the HECK are they letting these guys get away wth selling their product over retail!!!!??? its rediculous! I had the shot at a ss daytona a few weeks ago at 9250.00...decided to wait so i could get it from my usual AD...who promised me one, so I wanted to give THEM the business...and yesterday I get "the call" and my salesman says...the owner wont let it go for less than $11,000.00!!!!!!!!!!!!!!! TOTAL BS. I asked...well then why did you ask me to wait when I had one at 9250.00!!!!!! I was TRYING to be nice and give the business to you guys and now you are throwing me to the ground and right under that big ol' bus...not fair at all!!!!!!!

10 November 2008, 02:08 AM	#13
Tony-GB "TRF" Member Join Date: Apr 2008 Real Name: Tony Location: Oxfordshire, UK Watch: 116680 & 116622 Posts: 3,953	With 800,000 to 1,000,000 watches made per year, how the hell can they maintain any decent QC standards? __________________ "...why oh why, didn't I take the blue pill...?" http://www.helenanddouglas.org.uk/ www.cheetah.org

10 November 2008, 02:22 AM	#14
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	No issues with quality control on any of my Rolexes purchased. __________________ TRF Member #6699 (since September 2007)

10 November 2008, 10:16 AM	#18
cody p "TRF" Member Join Date: Jun 2008 Location: Canada Watch: Air-King 114200 Posts: 2,878	nothing i can't live with.

10 November 2008, 10:26 AM	#19
Boopie "TRF" Member Join Date: Aug 2007 Location: Beverly Hills, CA Watch: Yachtmaster Posts: 3,952	No problems on my end, but the customer should expect high QC from Rolex.

10 November 2008, 10:33 AM	#20
Lol-x Facilitator Join Date: Nov 2005 Real Name: Steve Location: Omnipresent Posts: 33,587	Rolex watches are made by human beings. Human beings make mistakes. Anecdotal evidence of personal or a friend's experience is not representative of the millions of watches out there in society. If Rolex did not provide a warranty (an undertaking to ensure product quality is provided to the consumer), one might then have a proper basis for grievance. __________________ *Most folks are about as happy as they make up their minds to be.* ~Abraham Lincoln Nothing compares to the simple pleasure of a bike ride. ~John F. Kennedy ROLEXploitation - yeah I'm a victim

10 November 2008, 10:44 AM	#22
marshallr47 "TRF" Member Join Date: Oct 2006 Real Name: Ron Location: Alabama Watch: Daytona,TT Sub,GMT Posts: 4,673	I've had no issues with any of my watches. Maybe all of mine were made during the middle of the week instead of a Monday or Friday..... __________________ Ron

10 November 2008, 10:48 AM	#24
chicagowatchman "TRF" Member Join Date: Jul 2007 Location: Chicago IL Watch: Platinum DDMasterp Posts: 1,983	I have had many Rolex's since 1982....I only had two problems 1. was the day/date got stuck trying to turn at midnight.....Rolex gave me a new watch. 2. Another DD there was a piece of lint under the crystal....Rolex gave me a new watch. __________________ Men's Platinum Day Date Masterpiece Men's 18k Day Date Crown Collection Men's Franck Muller 18k Conquistador Cortez Men's SS Cartier Pasha MEMBER # 5534 USA CHICAGO IL

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