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tk416 · 20 January 2018, 04:20 AM

Just a quick question..

Had my wife drop off my Tudor BBN for service at our local AD. It was making some strange noises and the PR was off. All still under warranty. I gave her an envelope with the receipt and warranty card in it's holder etc.

She dropped it off and they told her 4-8 weeks.

Didn't bother to check the envelope until now and noticed the warranty card is missing. is this normal practice to keep the card if they were sending it to Rolex for warranty work? Or should I still have the card? Will they be sending it back to me with the watch.

Just curious.

Thanks

sensui · 20 January 2018, 04:38 AM

Yes it's normal to send the watch in with the warranty card.....or a copy of the card+bill of sale (bill of sale depends on the RSC). They will send back the physical card with the watch when the service is done.

tk416 · 20 January 2018, 04:40 AM

OK thanks...good to know.

enjoythemusic · 20 January 2018, 07:18 AM

100% normal.

They'll send you back a new card (usually), plus a nice new Rolex soft leather watch pouch :)

JR16 · 20 January 2018, 08:10 AM

The first time I had to part w a Rolex or Tudor and it’s warranty card, def gave me an uneasy feeling! But like the others have said, it will come back to you w a travel pouch.

Sent from my iPhone using Tapatalk Pro

Boaters · 20 January 2018, 11:31 AM

Quote:

Originally Posted by sensui

Yes it's normal to send the watch in with the warranty card.....or a copy of the card+bill of sale (bill of sale depends on the RSC). They will send back the physical card with the watch when the service is done.

Great info as I didn't know either .. Thank You ..

20 January 2018, 04:20 AM	#1
tk416 "TRF" Member Join Date: Mar 2017 Location: Canada Watch: BLNR and Sub Posts: 51	Quick question around Warranty card Just a quick question.. Had my wife drop off my Tudor BBN for service at our local AD. It was making some strange noises and the PR was off. All still under warranty. I gave her an envelope with the receipt and warranty card in it's holder etc. She dropped it off and they told her 4-8 weeks. Didn't bother to check the envelope until now and noticed the warranty card is missing. is this normal practice to keep the card if they were sending it to Rolex for warranty work? Or should I still have the card? Will they be sending it back to me with the watch. Just curious. Thanks

20 January 2018, 07:18 AM	#4
enjoythemusic 2025 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,693	100% normal. They'll send you back a new card (usually), plus a nice new Rolex soft leather watch pouch :) __________________ __________________ Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

20 January 2018, 04:38 AM	#2
sensui 2025 TitaniumYM Pledge Member Join Date: Jan 2016 Location: San Diego, CA Posts: 12,470	Yes it's normal to send the watch in with the warranty card.....or a copy of the card+bill of sale (bill of sale depends on the RSC). They will send back the physical card with the watch when the service is done.

20 January 2018, 04:40 AM	#3
tk416 "TRF" Member Join Date: Mar 2017 Location: Canada Watch: BLNR and Sub Posts: 51	OK thanks...good to know.

20 January 2018, 08:10 AM	#5
JR16 2025 Pledge Member Join Date: Jan 2013 Location: USA Posts: 6,272	The first time I had to part w a Rolex or Tudor and it’s warranty card, def gave me an uneasy feeling! But like the others have said, it will come back to you w a travel pouch. Sent from my iPhone using Tapatalk Pro

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