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TurboDiesel · 17 March 2018, 02:01 AM

Ive heard great things about dallas rsc but not much about the new york one. Im in ny and the rsc would be more convient here but which rsc is better, or are they the same.

ras47 · 17 March 2018, 04:54 AM

I live in NJ but sent my GMT2 to Dallas for service. I’d heard too many horror stories about the NYC Rolex Service Center. My experience with Dallas was superb.

BillA · 17 March 2018, 05:42 AM

Serviced a Sub at the NYC RSC, beautiful job.

MonBK · 17 March 2018, 05:44 AM

I've done both, Dallas by a mile (or ten).

Bigcigardan · 17 March 2018, 07:50 AM

Had a 18238 serviced in Dallas. I was very happy with the results had the dial swapped from champagne to white.

Sent from my iPhone using Tapatalk

TurboDiesel · 17 March 2018, 08:03 AM

Would they be able update my bracelet clasp?

themast · 17 March 2018, 08:06 AM

Quote:

Originally Posted by TurboDiesel

Would they be able update my bracelet clasp?

What do you mean by update? If it is broken they will sell and install you a new one (if feasible). Rolex does not refurb bracelets.

TurboDiesel · 17 March 2018, 08:11 AM

Quote:

Originally Posted by themast

What do you mean by update? If it is broken they will sell and install you a new one (if feasible). Rolex does not refurb bracelets.

I have the last year 16622 yachtmaster with old style clasp, the only update on the bracelet for the next model 116622 was changing to newer style clasp. Id like to have the clasp replaced

Spikedlee · 17 March 2018, 09:11 AM

Had my sub serviced at NYC. Had to have it sent back again because it was having date change issues. Was out of a watch for months.

DoctorA · 17 March 2018, 09:16 AM

O haven’t sent any of my watches to either but visiting both places, the Dallas one seems much more friendly and professional!

Jidonsu · 17 March 2018, 09:18 AM

I went with a friend to the NYC service center to get his bracelet adjusted because he couldn't loosen the screws using his Bergeon screwdiver. The response from the guy on staff at the time?

"You shouldn't use a non-rolex approved screwdriver on a Rolex."

Ok bud.

emersm · 17 March 2018, 09:20 AM

I have sent watches to both with zero problems. New York RSC just did an amazing job on my 1680 Red Submariner.

RichM · 17 March 2018, 09:21 AM

Had watches serviced at both. The NYC RSC gave me a courtesy service on my GMT, which was 6 months past the warranty and also did an excellent job on the one and only service done on my OP.

I sent my BLRO to Dallas because I heard only good things about them. The problem was a crooked cyclops.

After they received the watch, they called me to tell me they were going to take care of it. During that phone call, I asked them to be sure the magnifaction was correct. They had the watch for 6 weeks. I got it back, and sure enough the magnifaction was too low. Took pictures of my black GMT and the BLRO side by side and emailed them the photos. They said, send it back. It took another 6 weeks to get the watch back. No rush, no nothing.

You be the judge.

Cato · 17 March 2018, 09:24 AM

Anyone have experience with Beverly Hills RSC?

I have a DJ in for service and dial swap.

Osbong · 17 March 2018, 10:31 AM

RSC Dallas did outstanding job on my Daytona 16520.

Grnvette65 · 17 March 2018, 11:49 AM

NYC service on my sub and Daytona ... no issues and great job on both

The Libertine · 17 March 2018, 11:54 AM

Positive experience with RSC NYC for me.

ian.thomas · 17 March 2018, 12:01 PM

I can only speak for Dallas - awesome, no issues, very professional and watch came back like new. I work within walking distance, so there is no reason for me to go anywhere else.

zaydans · 17 March 2018, 01:15 PM

Check this thread I started a year ago. They resolved the issue but you’ll get the point.

https://www.rolexforums.com/showthread.php?t=512488

ian.thomas · 17 March 2018, 01:27 PM

Quote:

Originally Posted by Bigcigardan

Had a 18238 serviced in Dallas. I was very happy with the results had the dial swapped from champagne to white.

The perfect Rolex!

RollieRoll · 17 March 2018, 07:20 PM

Quote:

Originally Posted by Cato

Anyone have experience with Beverly Hills RSC?

I have a DJ in for service and dial swap.

Ben at Beverly Hills is really good.

Frakis · 17 March 2018, 08:09 PM

I had my 16710 serviced at Dallas RSC, and had no issues. I will certainly use them again in the future. You pay a premium, but in my mind it's peace of mind.

1William · 17 March 2018, 11:00 PM

I have used both and had a good experience at both. If I send the watch in I deal with Dallas. If my AD sends the watch they deal exclusively with NY. We are on the east coast.

Chadridv · 17 March 2018, 11:20 PM

Once it comes down to execution I’ve been very pleased with NY, however, they make everything difficult to get going. They really make you jump through hoops, they follow their own rules regarding global warranty policy. It’s extremely annoying and has been a point of controversy around here for a long time.

Boaters · 18 March 2018, 02:55 AM

Never been to either but have heard nothing but good about Dallas and well not so good about NY

101031-28 · 18 March 2018, 03:05 AM

Have used NYC and Dallas in the past. Pleased with Dallas a touch more than NYC. But I see the convenience of dropping off in person vs shipping. I would go to NYC and make sure the job is done right by thoroughly inspecting the watch upon pick up.

faldoc · 18 March 2018, 03:17 AM

Only a Dallas experience here. Great job, and about +1 second a day accuracy compared to +20 or more before service, and a careful polish job. Not cheap. But you knew that.

Jack T · 18 March 2018, 03:27 AM

Quote:

Originally Posted by ian.thomas

I can only speak for Dallas - awesome, no issues, very professional and watch came back like new. I work within walking distance, so there is no reason for me to go anywhere else.

Is there anything in Dallas that’s within walking distance?

Jack T · 18 March 2018, 03:28 AM

Quote:

Originally Posted by Bigcigardan

Had a 18238 serviced in Dallas. I was very happy with the results had the dial swapped from champagne to white.

Sent from my iPhone using Tapatalk

Beautiful watch

fskywalker · 18 March 2018, 04:15 AM

Haven't use NY, did used Dallas on my 16610 once and service was great. From recent feedback here would likely send to Dallas if on warranty; out of warranty Rik Dietel is THE MAN!

17 March 2018, 02:01 AM	#1
TurboDiesel Banned Join Date: Mar 2018 Location: Submarine Posts: 171	Dallas Rsc vs New York Rsc Ive heard great things about dallas rsc but not much about the new york one. Im in ny and the rsc would be more convient here but which rsc is better, or are they the same.

17 March 2018, 04:54 AM	#2
ras47 "TRF" Member Join Date: Apr 2017 Real Name: Robert Location: Northern NJ Watch: 16710 BLRO Posts: 3,064	I live in NJ but sent my GMT2 to Dallas for service. I’d heard too many horror stories about the NYC Rolex Service Center. My experience with Dallas was superb. __________________ Rolex GMT Master II BLRO 16710 Omega Speedmaster Co-Axial Chrono

17 March 2018, 09:16 AM	#10
DoctorA "TRF" Member Join Date: Oct 2017 Location: USA Posts: 6,545	O haven’t sent any of my watches to either but visiting both places, the Dallas one seems much more friendly and professional! __________________ Wear the watch you like, not the one they tell you to wear!

17 March 2018, 09:18 AM	#11
Jidonsu "TRF" Member Join Date: Nov 2010 Location: United States Posts: 258	I went with a friend to the NYC service center to get his bracelet adjusted because he couldn't loosen the screws using his Bergeon screwdiver. The response from the guy on staff at the time? "You shouldn't use a non-rolex approved screwdriver on a Rolex." Ok bud. __________________ Current Collection Audemars Piguet Royal Oak 15400 \| Rolex 114060 \| Rolex 116710BLNR \| Tudor Black Bay GMT \| Tudor Pelagos Blue \| IWC Mark XVIII Le Petit Prince \|

17 March 2018, 09:21 AM	#13
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,584	Had watches serviced at both. The NYC RSC gave me a courtesy service on my GMT, which was 6 months past the warranty and also did an excellent job on the one and only service done on my OP. I sent my BLRO to Dallas because I heard only good things about them. The problem was a crooked cyclops. After they received the watch, they called me to tell me they were going to take care of it. During that phone call, I asked them to be sure the magnifaction was correct. They had the watch for 6 weeks. I got it back, and sure enough the magnifaction was too low. Took pictures of my black GMT and the BLRO side by side and emailed them the photos. They said, send it back. It took another 6 weeks to get the watch back. No rush, no nothing. You be the judge. __________________ "I love to work at nothing all day" TRF #139960

17 March 2018, 05:42 AM	#3
BillA 2024 Pledge Member Join Date: Mar 2007 Location: US Posts: 3,869	Serviced a Sub at the NYC RSC, beautiful job.

17 March 2018, 05:44 AM	#4
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	I've done both, Dallas by a mile (or ten).

17 March 2018, 07:50 AM	#5
Bigcigardan "TRF" Member Join Date: Mar 2015 Real Name: Dan H Location: PA Watch: 18248,9630 Posts: 403	Had a 18238 serviced in Dallas. I was very happy with the results had the dial swapped from champagne to white. Sent from my iPhone using Tapatalk

17 March 2018, 08:03 AM	#6
TurboDiesel Banned Join Date: Mar 2018 Location: Submarine Posts: 171	Would they be able update my bracelet clasp?

17 March 2018, 09:11 AM	#9
Spikedlee "TRF" Member Join Date: Sep 2011 Location: Chicago, IL Watch: Too many to narrow Posts: 585	Had my sub serviced at NYC. Had to have it sent back again because it was having date change issues. Was out of a watch for months.

17 March 2018, 09:20 AM	#12
emersm 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: Merle Location: USA Watch: Rolex Posts: 2,523	I have sent watches to both with zero problems. New York RSC just did an amazing job on my 1680 Red Submariner.

17 March 2018, 09:24 AM	#14
Cato Banned Join Date: Oct 2008 Location: Land of the Lost Watch: 116610LN Posts: 2,201	Anyone have experience with Beverly Hills RSC? I have a DJ in for service and dial swap.

17 March 2018, 10:31 AM	#15
Osbong "TRF" Member Join Date: Apr 2010 Real Name: Makatiyi Location: California Watch: Rolex, Omega Posts: 220	RSC Dallas did outstanding job on my Daytona 16520.

17 March 2018, 11:49 AM	#16
Grnvette65 "TRF" Member Join Date: Mar 2013 Location: USA Posts: 412	NYC service on my sub and Daytona ... no issues and great job on both

17 March 2018, 11:54 AM	#17
The Libertine Banned Join Date: May 2014 Real Name: Mike Location: BOS Watch: 16710;14060;214270 Posts: 6,375	Positive experience with RSC NYC for me.

17 March 2018, 12:01 PM	#18
ian.thomas 2024 SubLV41 Pledge Member Join Date: Oct 2006 Location: Dallas Posts: 1,354	I can only speak for Dallas - awesome, no issues, very professional and watch came back like new. I work within walking distance, so there is no reason for me to go anywhere else. __________________ You're asking me how a watch works. For now, let’s just keep an eye on the time.

17 March 2018, 01:15 PM	#19
zaydans "TRF" Member Join Date: Apr 2015 Real Name: Joe Location: CONUS Watch: Rolex 116710 Posts: 994	Check this thread I started a year ago. They resolved the issue but you’ll get the point. https://www.rolexforums.com/showthread.php?t=512488

17 March 2018, 08:09 PM	#22
Frakis 2024 Pledge Member Join Date: Mar 2016 Location: USA Posts: 2,937	I had my 16710 serviced at Dallas RSC, and had no issues. I will certainly use them again in the future. You pay a premium, but in my mind it's peace of mind. __________________ Two Factor Authentication Enabled On My Account.

17 March 2018, 11:00 PM	#23
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,580	I have used both and had a good experience at both. If I send the watch in I deal with Dallas. If my AD sends the watch they deal exclusively with NY. We are on the east coast.

17 March 2018, 11:20 PM	#24
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,357	Once it comes down to execution I’ve been very pleased with NY, however, they make everything difficult to get going. They really make you jump through hoops, they follow their own rules regarding global warranty policy. It’s extremely annoying and has been a point of controversy around here for a long time. __________________ - i͞n͟s͞t͟a͞g͞r͟a͞m͞ @ⓒⓄⓁⒹⓒⒶⓈⒺⓦⒶⒶⓉⒸⒽⒺⓈ

18 March 2018, 02:55 AM	#25
Boaters 2024 Pledge Member Join Date: May 2015 Real Name: Mike Location: Pacific Northwest Watch: 116610LV 16710 SD Posts: 10,652	Never been to either but have heard nothing but good about Dallas and well not so good about NY

18 March 2018, 03:05 AM	#26
101031-28 "TRF" Member Join Date: Jul 2009 Location: USA Watch: 1665 Posts: 4,764	Have used NYC and Dallas in the past. Pleased with Dallas a touch more than NYC. But I see the convenience of dropping off in person vs shipping. I would go to NYC and make sure the job is done right by thoroughly inspecting the watch upon pick up. __________________ He could not just wear a watch. It had to be a Rolex. Ian Fleming

18 March 2018, 03:17 AM	#27
faldoc "TRF" Member Join Date: Apr 2017 Location: Burlington, NC Posts: 216	Only a Dallas experience here. Great job, and about +1 second a day accuracy compared to +20 or more before service, and a careful polish job. Not cheap. But you knew that.

18 March 2018, 04:15 AM	#30
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 25,153	Haven't use NY, did used Dallas on my 16610 once and service was great. From recent feedback here would likely send to Dallas if on warranty; out of warranty Rik Dietel is THE MAN! __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled

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