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spoilsofwar01 · 19 April 2018, 09:17 PM

I've not long finished a phone conversation with a person who was speaking on behalf of a watch dealer, The person in question seem to be quite helpful at first the became quite arrogant. (Customer Care.... Must try harder!)

I wanted to speak with the dealer as Id had no reply to my e-mail that related to some damage to one of the lugs on a 114270 Explorer.

as soon as I mention the damage the attitude changed, "what do you expect they are second hand, they will come with damage!"

taken aback by this I just asked that the dealer e-mailed so that we might discuss the matter further, the response was "oh well he's very busy at the moment!"

So I left it at that, the watch in question is £3900, and Ive attached photos of the damage, nothing major but Id like it to be right other wise this would concern me in time to come.

robbyrolex · 19 April 2018, 11:08 PM

I would pass on this Exp. and look for one without damage and definitely from a different seller.

Rags · 19 April 2018, 11:10 PM

I would walk, that watch isn’t hard to come across.

c0de · 19 April 2018, 11:15 PM

Return and move on.

Rolex fan 61 · 20 April 2018, 12:54 AM

Return the watch an obtain a full refund, then purchase another Explorer there are plenty out there for sale, good luck, and please keep us updated on your progress.

spoilsofwar01 · 20 April 2018, 01:40 AM

Quote:

Originally Posted by Rolex fan 61

Return the watch an obtain a full refund, then purchase another Explorer there are plenty out there for sale, good luck, and please keep us updated on your progress.

Please note Ive not bought said Explorer, this was one of many ? the dealer has, I feel it may be the poorest one that he has hence offering it up first, if this is his best then I wont be considering paying them a visit let alone purchasing any from them. which is a shame as I have a very nice 5513 that I bought from them a while back.

the search continues.

dafuture · 20 April 2018, 06:47 AM

I'd skip the dealer altogether then. There are plenty out there that can be found with more reputable sources.

sco · 20 April 2018, 06:50 AM

Sounds like you already decided to move on, that would be my advice as well. Especially since you now see how they truly treat customers...

19 April 2018, 09:17 PM	#1
spoilsofwar01 "TRF" Member Join Date: May 2017 Real Name: "H" Location: England Watch: ing Rainclouds Posts: 1,439	Explorer 114270, the search continues I've not long finished a phone conversation with a person who was speaking on behalf of a watch dealer, The person in question seem to be quite helpful at first the became quite arrogant. (Customer Care.... Must try harder!) I wanted to speak with the dealer as Id had no reply to my e-mail that related to some damage to one of the lugs on a 114270 Explorer. as soon as I mention the damage the attitude changed, "what do you expect they are second hand, they will come with damage!" taken aback by this I just asked that the dealer e-mailed so that we might discuss the matter further, the response was "oh well he's very busy at the moment!" So I left it at that, the watch in question is £3900, and Ive attached photos of the damage, nothing major but Id like it to be right other wise this would concern me in time to come. Attached Images

19 April 2018, 11:10 PM	#3
Rags 2025 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,200	I would walk, that watch isn’t hard to come across. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

20 April 2018, 06:47 AM	#7
dafuture "TRF" Member Join Date: Jan 2017 Location: NYC Posts: 1,944	I'd skip the dealer altogether then. There are plenty out there that can be found with more reputable sources. __________________ Current Rolex Submariner 126610LN \|\| Cartier Tank Americaine

19 April 2018, 11:08 PM	#2
robbyrolex "TRF" Member Join Date: Dec 2007 Location: Phoenix Posts: 203	I would pass on this Exp. and look for one without damage and definitely from a different seller.

19 April 2018, 11:15 PM	#4
c0de "TRF" Member Join Date: Dec 2015 Location: Ohio Watch: 214270 Posts: 111	Return and move on.

20 April 2018, 12:54 AM	#5
Rolex fan 61 "TRF" Member Join Date: Jan 2015 Location: UK Posts: 1,262	Return the watch an obtain a full refund, then purchase another Explorer there are plenty out there for sale, good luck, and please keep us updated on your progress.

20 April 2018, 06:50 AM	#8
sco "TRF" Member Join Date: Dec 2013 Location: Chicago Watch: Subc AT 8500 CSO Posts: 3,646	Sounds like you already decided to move on, that would be my advice as well. Especially since you now see how they truly treat customers...

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