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Drives550 · 27 June 2018, 04:45 AM

This is the Rolex Service Center directly (not a retail shop) in NYC. Watch is an Oysterquartz. Got some water in it. Took it in. I'm told it's fine, but watch is due for a service regardless. $700 quote. I say sure, go for it. With 2 requests:

1) please line up the seconds-hand with the minute markers. RSC emailed and said that's not possible, because it's a sweeping second hand. That would be true if it was not a Oysterquartz, but since it is an Oysterquartz (and my watch, that I wear) I know the hands tick, and can be aligned (they once were). I stated as such in my response.

-Thought Options here: (a) service person just didn't know what they were taking about, so no biggie; or (b)... mild concern (see asterisk below before answering)?

2) don't round the edges, please. Case and bracelet are about 90% IMHO (photo below) condition already, so really hardles needs polishing. So I'm thinking, should be easy enough to not screw up. RSC email and said polishing "may remove some of the sharpness around the case edges as metal is being removed, however it is very slight."

-Thought Options here: (a) sure, makes sense, just normal ass covering, it'll be fine; or (b) tell them not to polish since I'm fine with it, and if the day comes send it to somebody around here with a solid reputation?

*Watch got wet because RSC didn't screw the base back on correctly when they changed the battery about 6 months ago.

Uncle00Jesse · 27 June 2018, 05:07 AM

NY is absolutely top notch. I don’t get the negativity surround them. They are human beings and can mis speak at times and I’m sure the associates don’t know everything about every model. But be rest assured that when it gets in the hands of the watchmakers, they are the best and will take care of it.

schoolboy · 27 June 2018, 05:37 AM

Very good looking watch :)

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lovetherolex · 27 June 2018, 05:49 AM

Quote:

Originally Posted by Uncle00Jesse

NY is absolutely top notch. I don’t get the negativity surround them. They are human beings and can mis speak at times and I’m sure the associates don’t know everything about every model. But be rest assured that when it gets in the hands of the watchmakers, they are the best and will take care of it.

OP, the above poster believes in every person working at RSC NY so much he will back it up with his own wallet should anything go wrong, he’s that confident

You have to clarify with RSC before you give them the go ahead to service your OQ. They already put you in a position once, let them go at it willy nilly this time at your peril.

TSts · 27 June 2018, 05:58 AM

Quote:

Originally Posted by Drives550

*Watch got wet because RSC didn't screw the base back on correctly when they changed the battery about 6 months ago.

This.

I’d be very concerned with their work.

The Libertine · 27 June 2018, 06:01 AM

Quote:

Originally Posted by lovetherolex

You have to clarify with RSC before you give them the go ahead to service your OQ. They already put you in a position once, let them go at it willy nilly this time at your peril.

I agree. I always request a “do not polish” when sending my watches for RSC service. It’s not because I don’t trust their polishing; rather, at the expense of scratches here and there, prefer to keep factory lines and finish.

05carbondrz · 27 June 2018, 06:02 AM

No polish...No way!

Bigblu10 · 27 June 2018, 07:14 AM

Hypothetically if I resided in NYC, I would ship my watch to the Dallas RSC.
Sorry, but I have seen too many "unfortunate occurrences" with NYC RSC.

kauffee · 27 June 2018, 07:57 AM

I wouldn't polish that watch. It looks great.

envuks · 27 June 2018, 08:04 AM

I would not polish with that response since it still ~90%.

77T · 27 June 2018, 08:10 AM

If the RSC doesn’t line up the hands I’d be surprised. The person you spoke with may not have been the actual watchmaker.

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e dantes · 27 June 2018, 08:11 AM

It sounds like they cut and pasted from stock responses without giving it much thought. I think most of (a) except "it'll be fine" but go with (b).

Good luck!

037 · 27 June 2018, 08:13 AM

Quote:

Originally Posted by 77T

If the RSC doesn’t line up the hands I’d be surprised. The person you spoke with may not have been the actual watchmaker.

I agree with this. The chances of a phone rep understanding watchmaking is slim.

I would recommend a service but NOT refinishing. Your watch doesn't need it.

Nikrnic · 27 June 2018, 09:20 AM

Good looking piece. I wouldn't worry to much, it's in good hands now.

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Drives550 · 27 June 2018, 09:50 AM

Thank you, everybody for the replies (and compliments). Good thoughts. I’m going to skip the polish. It is in such nice condition it doesn’t need it and I don’t want to risk losing any edges when I’ve no compelling trade-off or need for taking that risk.

Masteryacht · 27 June 2018, 09:57 AM

Just from my reading this forum, I wouldn’t send anything to NY RSC.

tudorbaja27 · 27 June 2018, 10:04 AM

Seems like I made a good choice sending my Tudor to Dallas. Just kidding, I'm sure the RSC in NYC is great as well. Mistakes happen

Dj_masse · 27 June 2018, 11:37 PM

Beautiful watch. Don’t polish at all.

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27 June 2018, 04:45 AM	#1
Drives550 "TRF" Member Join Date: Apr 2016 Location: New York Posts: 43	Watch in service. RSC's making me nervous, or am I being a ninny. This is the Rolex Service Center directly (not a retail shop) in NYC. Watch is an Oysterquartz. Got some water in it. Took it in. I'm told it's fine, but watch is due for a service regardless. $700 quote. I say sure, go for it. With 2 requests: 1) please line up the seconds-hand with the minute markers. RSC emailed and said that's not possible, because it's a sweeping second hand. That would be true if it was not a Oysterquartz, but since it is an Oysterquartz (and my watch, that I wear) I know the hands tick, and can be aligned (they once were). I stated as such in my response. -Thought Options here: (a) service person just didn't know what they were taking about, so no biggie; or (b)... mild concern (see asterisk below before answering)? 2) don't round the edges, please. Case and bracelet are about 90% IMHO (photo below) condition already, so really hardles needs polishing. So I'm thinking, should be easy enough to not screw up. RSC email and said polishing "may remove some of the sharpness around the case edges as metal is being removed, however it is very slight." -Thought Options here: (a) sure, makes sense, just normal ass covering, it'll be fine; or (b) tell them not to polish since I'm fine with it, and if the day comes send it to somebody around here with a solid reputation? *Watch got wet because RSC didn't screw the base back on correctly when they changed the battery about 6 months ago.

27 June 2018, 08:04 AM	#10
envuks 2024 SubLV41 Pledge Member Join Date: Aug 2009 Location: New England Posts: 3,741	I would not polish with that response since it still ~90%. __________________ Current watches: 116718ln, 116500 black dial, 40mm Breitling Chronomat MOP dial “A man with one watch always knows what time it is. A man with two watches is never sure.”

27 June 2018, 08:10 AM	#11
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,914	If the RSC doesn’t line up the hands I’d be surprised. The person you spoke with may not have been the actual watchmaker. Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

27 June 2018, 10:04 AM	#17
tudorbaja27 "TRF" Member Join Date: Sep 2017 Location: Miami, FL Watch: Tudor & Cartier Posts: 2,499	Seems like I made a good choice sending my Tudor to Dallas. Just kidding, I'm sure the RSC in NYC is great as well. Mistakes happen __________________ "Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino

27 June 2018, 11:37 PM	#18
Dj_masse "TRF" Member Join Date: May 2017 Location: Parts Unknown Watch: ALS Lange 1 Daymat Posts: 309	Beautiful watch. Don’t polish at all. Sent from my iPhone using Tapatalk __________________ Rolex 116519 (WG OF) AP 15450 (Blue) Rolex 14270 Rolex 16570 (Polar)

27 June 2018, 05:07 AM	#2
Uncle00Jesse "TRF" Member Join Date: Jan 2017 Location: USA Posts: 222	NY is absolutely top notch. I don’t get the negativity surround them. They are human beings and can mis speak at times and I’m sure the associates don’t know everything about every model. But be rest assured that when it gets in the hands of the watchmakers, they are the best and will take care of it.

27 June 2018, 05:37 AM	#3
schoolboy Banned Join Date: Nov 2017 Real Name: Jesus Location: Texas Watch: 116234 Posts: 8,721	Very good looking watch :) Sent from my iPhone using Tapatalk

27 June 2018, 06:02 AM	#7
05carbondrz Banned Join Date: Aug 2015 Location: USA Posts: 2,030	No polish...No way!

27 June 2018, 07:14 AM	#8
Bigblu10 Banned Join Date: Jul 2017 Real Name: Jaime Location: Here Posts: 5,606	Hypothetically if I resided in NYC, I would ship my watch to the Dallas RSC. Sorry, but I have seen too many "unfortunate occurrences" with NYC RSC.

27 June 2018, 07:57 AM	#9
kauffee 2024 SubLV41 Pledge Member Join Date: Jun 2008 Real Name: Matt Location: Portland, OR Watch: 116610LN, 116500LN Posts: 1,385	I wouldn't polish that watch. It looks great.

27 June 2018, 08:11 AM	#12
e dantes 2024 Pledge Member Join Date: Jun 2015 Location: US Posts: 473	It sounds like they cut and pasted from stock responses without giving it much thought. I think most of (a) except "it'll be fine" but go with (b). Good luck!

27 June 2018, 09:20 AM	#14
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,171	Good looking piece. I wouldn't worry to much, it's in good hands now. Sent from my SM-G900V using Tapatalk

27 June 2018, 09:50 AM	#15
Drives550 "TRF" Member Join Date: Apr 2016 Location: New York Posts: 43	Thank you, everybody for the replies (and compliments). Good thoughts. I’m going to skip the polish. It is in such nice condition it doesn’t need it and I don’t want to risk losing any edges when I’ve no compelling trade-off or need for taking that risk.

27 June 2018, 09:57 AM	#16
Masteryacht "TRF" Member Join Date: Jul 2016 Location: USA Watch: 16622,BLNR,116500 Posts: 1,004	Just from my reading this forum, I wouldn’t send anything to NY RSC.

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