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red wrx · 24 February 2009, 01:17 PM

I asked few weeks ago, where to get a watch appraised for insurance and got some good responses. I decided to call Tourneau in Century City Mall in Los Angeles, CA. Over the phone the guy told me that they will do it, only if you bought the watch from them.

So I got my receipt and went there, the salesmen recognized me by name, when I walked in, last time we met was in 01/2005! He was really nice and very helpful, he talked to the guy in charge of the appraisals and in 10 minutes, I had my appraisal done.

Bisquitlips · 24 February 2009, 01:19 PM

This is really great to hear!

One positive mark for Tourneau!

It's about time!

Lamone · 24 February 2009, 01:22 PM

Yes! good to hear that there's one Tourneau out there that's not totally bad....

AIKO · 24 February 2009, 01:39 PM

Indeed, good to hear that some can be on mark.

sea-dweller · 24 February 2009, 03:41 PM

Hmm, I bought my GMT II from Tourneau South Coast Plaza in December, 1996. Perhaps, I should try ? (chuckle, chuckle)

TheVTCGuy · 24 February 2009, 03:44 PM

GOOD to hear somone had a pleasant experience at the AD, we so many times get threads on bad ones....

SLS · 24 February 2009, 05:02 PM

Well, they had better change their tune as Tourneau is in some serious debt right now, they may have to close some stores.
Scott

Dalton · 24 February 2009, 06:49 PM

pfft... I'm not congratulating them for doing their job or someone a favor. They're still in the red.

red wrx · 25 February 2009, 08:00 AM

The salesman is really great person and very pleasant to deal with, he will treat you really well. When I first bought my SUB, I was 24 years old and he gave me all the respect.

I don’t want to post names, but is someone is going to buy in Tourneau in the Century City Mall PM me and I will give you his name.

kcmo · 25 February 2009, 08:05 AM

Glad to hear that your experience was a positive one!

saldnd · 28 February 2009, 05:02 AM

was just in one in miami, were selling a used daytona (white dial) for $14,500.00 i told them they were insane...

Cato · 28 February 2009, 06:50 AM

Tourneau Century City used to be a good place to browze Patek. Now they only have used PP. It's always been crowded there; I think I prefer smaller, more personal shops. I've noticed a lot of high rollers there buying DDs and other 20K+ watches. I overhead the salesmen talking about a customer on the other end of the store and mentioning that he's a big time buyer. Most of the sales staff were watching the guy. Anyway, they don't seem like they'd discount much. Anyone have a buying experience from them to share?

Z-Sub · 28 February 2009, 07:34 AM

My buddy has bought several from Century City. I don't have any personal experience.

SouthCoast has one very nice salesman Farzan.

Tourneau at the Forum Shop in Las Vegas is the worst and those two older sales ladies (late 40 to 50's) were just terrible in customer service. I walked into the store 5 minutes before closing and they even try to stop me from looking at watches. I had to remind them that there was still 5 minutes and they just stayed away and chat to each other, never greeted whatsoever, just "we're closing".....

24 February 2009, 01:17 PM	#1
red wrx "TRF" Member Join Date: Jun 2006 Location: los angeles Posts: 145	Good experience in Tourneau, Century City I asked few weeks ago, where to get a watch appraised for insurance and got some good responses. I decided to call Tourneau in Century City Mall in Los Angeles, CA. Over the phone the guy told me that they will do it, only if you bought the watch from them. So I got my receipt and went there, the salesmen recognized me by name, when I walked in, last time we met was in 01/2005! He was really nice and very helpful, he talked to the guy in charge of the appraisals and in 10 minutes, I had my appraisal done.

24 February 2009, 01:19 PM	#2
Bisquitlips 2024 Pledge Member Join Date: Sep 2008 Real Name: Richard Location: USA Watch: YM Deep Space Posts: 12,521	This is really great to hear! One positive mark for Tourneau! It's about time! __________________ Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM

24 February 2009, 03:41 PM	#5
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Hmm, I bought my GMT II from Tourneau South Coast Plaza in December, 1996. Perhaps, I should try ? (chuckle, chuckle) __________________ TRF Member #6699 (since September 2007)

24 February 2009, 05:02 PM	#7
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	Well, they had better change their tune as Tourneau is in some serious debt right now, they may have to close some stores. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

28 February 2009, 07:34 AM	#13
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	My buddy has bought several from Century City. I don't have any personal experience. SouthCoast has one very nice salesman Farzan. Tourneau at the Forum Shop in Las Vegas is the worst and those two older sales ladies (late 40 to 50's) were just terrible in customer service. I walked into the store 5 minutes before closing and they even try to stop me from looking at watches. I had to remind them that there was still 5 minutes and they just stayed away and chat to each other, never greeted whatsoever, just "we're closing"..... __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

24 February 2009, 01:22 PM	#3
Lamone Banned Join Date: Nov 2007 Location: NYC Watch: ya mawt! Posts: 3,448	Yes! good to hear that there's one Tourneau out there that's not totally bad....

24 February 2009, 01:39 PM	#4
AIKO "TRF" Member Join Date: Nov 2008 Location: South Carolina Posts: 1,937	Indeed, good to hear that some can be on mark.

24 February 2009, 03:44 PM	#6
TheVTCGuy Banned Join Date: Jul 2008 Real Name: Paul Location: San Diego Watch: 126619LB Posts: 21,540	GOOD to hear somone had a pleasant experience at the AD, we so many times get threads on bad ones....

24 February 2009, 06:49 PM	#8
Dalton TechXpert Join Date: Mar 2008 Real Name: Dal Location: Seattle Watch: 168000 Posts: 1,614	pfft... I'm not congratulating them for doing their job or someone a favor. They're still in the red.

25 February 2009, 08:00 AM	#9
red wrx "TRF" Member Join Date: Jun 2006 Location: los angeles Posts: 145	The salesman is really great person and very pleasant to deal with, he will treat you really well. When I first bought my SUB, I was 24 years old and he gave me all the respect. I don’t want to post names, but is someone is going to buy in Tourneau in the Century City Mall PM me and I will give you his name.

25 February 2009, 08:05 AM	#10
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	Glad to hear that your experience was a positive one!

28 February 2009, 05:02 AM	#11
saldnd Member Join Date: Jan 2009 Location: Pty Watch: all of them!!! Posts: 24	was just in one in miami, were selling a used daytona (white dial) for $14,500.00 i told them they were insane...

28 February 2009, 06:50 AM	#12
Cato Banned Join Date: Oct 2008 Location: Land of the Lost Watch: 116610LN Posts: 2,201	Tourneau Century City used to be a good place to browze Patek. Now they only have used PP. It's always been crowded there; I think I prefer smaller, more personal shops. I've noticed a lot of high rollers there buying DDs and other 20K+ watches. I overhead the salesmen talking about a customer on the other end of the store and mentioning that he's a big time buyer. Most of the sales staff were watching the guy. Anyway, they don't seem like they'd discount much. Anyone have a buying experience from them to share?

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