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tdefaz · 2 March 2009, 05:46 PM

Pardon my newness.

Somebody mentioned that in addition to a box coming with their new Rolex,
there was also 'papers' included.
I, too, recently purchased a new Rolex from an AD and got a box, but no 'papers'.

Am I missing something? I did get the warranty 'credit card'.

Thanks for any info.

scottschoe · 2 March 2009, 05:48 PM

That is the new "paper" warranty

tdefaz · 3 March 2009, 12:53 AM

I didn't get any 'paper' warranty with my new Rolex pirchase. Also I mentioned in a post yesterday that I recently purchased a new rolex here in Baltimore with quite a few scratches
on the clasp of the bracelet. The AD polished 'most' of them out, but a few
tiny ones remain. the consensue of TRF group replys seemed to be to live with the scratches as they woule inevetiably occur anyway.

I was somewhat suprised by the response and expected to be advised to reutrn the watch for a new braclet, as I have seen advised in the group for a scratch in a crown, for example.

My thinking on this is along the lines of the hypothetical of having purchased a pair of eye new eyeglasses, or anything for that matter, brand new, with a warranty, with scrtches. Surely, I would return it for a replacement, not a repair. I would think this would apply regarding a Rolex, a few more dollars than my eyeglasses.

Now for the paranoid part. This scracth issue, (why would a brand new Rolex,
especially from the factory, (it was special order, supposedly), be delivered with no paper warranty and scratches? Could I be being misled or ripped off by a AD?
Does this happen? EVER??

Thanks. I gotta go. Got to get to the AD for my return??
And it' time for my thorazine!!

postiff · 3 March 2009, 01:16 AM

http://www.rolexforums.com/showthread.php?t=69011

Here try this thread. Did you geta GOOD discount on the watch? If not push for the papers. i am still waiting for mine but it has not even been a week yet. did the AD special order the watch for you or did it come out of the display?

Good luck.

train-time · 3 March 2009, 02:55 AM

First, Congratulations on your new toy!! You have every right to be paranoid. All of the new watches in US (from an AD) should come with inner & outer boxes, 2 hang tags (red & green), bezel protector, 2-3 booklets in a passport folder and either a green plastic warranty card or if its old stock, a paper certificate documenting the model #, serial #, dealer's name (on the older certificate the style code describes the model, bezel, dial and bracelet in a 14 digit #). You need this card or certificate. It is "provenance" to your piece being original and legit.

As far as scratches are concerned -- Unacceptable!!

PS: Was it Smythe or J. Brown (my money is on J. Brown)?

tdefaz · 6 March 2009, 03:48 AM

It was J Brown. But, after going back with watch in tow, they did replace the bracelet in the store with one from the case, still wrapped in the plastic wrapping, to my satisfaction. Anyway, all's well, and I'm oh so happy!

tthopp05 · 17 March 2009, 03:24 AM

Get yours,there getting theres

Time Keeper · 26 March 2009, 07:19 AM

Just out of curiosity, are all new Rolex watches from ADs now come with the credit card warranty card? Did they just start with the V serials or do some of the M serials come with it as well?

Andad · 26 March 2009, 08:03 AM

My 'M's have the plastic card.
As for the scratches - I agree that this is not good enough. I would have been inclined to return it and ask for a new brand new one. Could it be that the watch you received came from another AD where it might have been on display?

JNOV · 20 April 2009, 05:47 AM

Dumb question here, but whats AD stand for?

sexner · 22 May 2009, 06:28 AM

Authorized Dealer

2 March 2009, 05:46 PM	#1
tdefaz Member Join Date: Mar 2009 Real Name: Tom Location: Baltimore Posts: 58	? Papers Pardon my newness. Somebody mentioned that in addition to a box coming with their new Rolex, there was also 'papers' included. I, too, recently purchased a new Rolex from an AD and got a box, but no 'papers'. Am I missing something? I did get the warranty 'credit card'. Thanks for any info.

2 March 2009, 05:48 PM	#2
scottschoe "TRF" Member Join Date: Nov 2007 Location: CA Posts: 3,295	That is the new "paper" warranty __________________ __________________

3 March 2009, 12:53 AM	#3
tdefaz Member Join Date: Mar 2009 Real Name: Tom Location: Baltimore Posts: 58	Paranoid in Baltimore I didn't get any 'paper' warranty with my new Rolex pirchase. Also I mentioned in a post yesterday that I recently purchased a new rolex here in Baltimore with quite a few scratches on the clasp of the bracelet. The AD polished 'most' of them out, but a few tiny ones remain. the consensue of TRF group replys seemed to be to live with the scratches as they woule inevetiably occur anyway. I was somewhat suprised by the response and expected to be advised to reutrn the watch for a new braclet, as I have seen advised in the group for a scratch in a crown, for example. My thinking on this is along the lines of the hypothetical of having purchased a pair of eye new eyeglasses, or anything for that matter, brand new, with a warranty, with scrtches. Surely, I would return it for a replacement, not a repair. I would think this would apply regarding a Rolex, a few more dollars than my eyeglasses. Now for the paranoid part. This scracth issue, (why would a brand new Rolex, especially from the factory, (it was special order, supposedly), be delivered with no paper warranty and scratches? Could I be being misled or ripped off by a AD? Does this happen? EVER?? Thanks. I gotta go. Got to get to the AD for my return?? And it' time for my thorazine!!

6 March 2009, 03:48 AM	#6
tdefaz Member Join Date: Mar 2009 Real Name: Tom Location: Baltimore Posts: 58	Hey train-time It was J Brown. But, after going back with watch in tow, they did replace the bracelet in the store with one from the case, still wrapped in the plastic wrapping, to my satisfaction. Anyway, all's well, and I'm oh so happy!

26 March 2009, 08:03 AM	#9
Andad 2025 TitaniumYM Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,905	My 'M's have the plastic card. As for the scratches - I agree that this is not good enough. I would have been inclined to return it and ask for a new brand new one. Could it be that the watch you received came from another AD where it might have been on display? __________________ E

3 March 2009, 01:16 AM	#4
postiff Member Join Date: Feb 2009 Real Name: Danny Location: Ca Watch: 116710LN Posts: 936	http://www.rolexforums.com/showthread.php?t=69011 Here try this thread. Did you geta GOOD discount on the watch? If not push for the papers. i am still waiting for mine but it has not even been a week yet. did the AD special order the watch for you or did it come out of the display? Good luck.

3 March 2009, 02:55 AM	#5
train-time 2025 TitaniumYM Pledge Member Join Date: Feb 2009 Location: Maryland, US Watch: less Posts: 4,199	First, Congratulations on your new toy!! You have every right to be paranoid. All of the new watches in US (from an AD) should come with inner & outer boxes, 2 hang tags (red & green), bezel protector, 2-3 booklets in a passport folder and either a green plastic warranty card or if its old stock, a paper certificate documenting the model #, serial #, dealer's name (on the older certificate the style code describes the model, bezel, dial and bracelet in a 14 digit #). You need this card or certificate. It is "provenance" to your piece being original and legit. As far as scratches are concerned -- Unacceptable!! PS: Was it Smythe or J. Brown (my money is on J. Brown)?

17 March 2009, 03:24 AM	#7
tthopp05 Member Join Date: Feb 2009 Location: NY Watch: THE MIGHTY DEEPSEA Posts: 839	Get yours,there getting theres

26 March 2009, 07:19 AM	#8
Time Keeper Member Join Date: Mar 2009 Location: US Posts: 52	Just out of curiosity, are all new Rolex watches from ADs now come with the credit card warranty card? Did they just start with the V serials or do some of the M serials come with it as well?

20 April 2009, 05:47 AM	#10
JNOV Member Join Date: Apr 2009 Real Name: Johnathon Location: NY Watch: GMT 16710 SS Posts: 48	Dumb question here, but whats AD stand for?

22 May 2009, 06:28 AM	#11
sexner "TRF" Member Join Date: May 2009 Real Name: 4Q Location: Nowhere near you Watch: 169622, 124060 Posts: 2,014	Authorized Dealer __________________ One should endeavor to do what is right not what is established.

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