I need help

[coyotebrian]

i did a NO NO and bought a Pre owned Rolex on a cruise ship......skip the flames please lol.....anyways i took it to a Rolex dealer and they wont touch it because it has an aftermarket dial, the rest appears to be good. i called rolex and they wont take it and replace it...any help on what to do? how can i get the proper dial? once i have it will Rolex service it? any help would be great. thanks in advance

[5nit]

Originally Posted by coyotebrian

i did a NO NO and bought a Pre owned Rolex on a cruise ship......skip the flames please lol.....anyways i took it to a Rolex dealer and they wont touch it because it has an aftermarket dial, the rest appears to be good. i called rolex and they wont take it and replace it...any help on what to do? how can i get the proper dial? once i have it will Rolex service it? any help would be great. thanks in advance

Buy a dial from a forum member or eBay and have a watchmaker put it in. Who cares no big deal.

[brandrea]

Welcome to the forum

Post pictures when you can. RSC authenticate and would replace (and charge) for the correct replacement dial.

[Tools]

Not sure who you called at Rolex, but that's what they do at service; replace any aftermarket parts and make it authentic.

If you do not agree to replacing aftermarket parts, they won't service it.

[coyotebrian]

once i get 10 posts i can put a pic here, so you are saying if i send it in to Rolex they will replace the dial and charge me? they told me NO on the phone

i would definitely pay Rolex to do a new dial, this is encouraging....it may cost me more but i want the watch 100% authentic. not sure why they said no on the phone, maybe i was not totally clear lol

[kieselguhr]

Brian and Larry are correct. Something similar happened to me years ago when I got burned buying a watch instead of a seller. Anyway RSC should service and replace with correct parts.

[Soarer]

Congrats on your Rolex! What model is it?


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[coyotebrian]

Originally Posted by Soarer

Congrats on your Rolex! What model is it?


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its a datejust 16234

[Tools]

Originally Posted by coyotebrian

once i get 10 posts i can put a pic here, so you are saying if i send it in to Rolex they will replace the dial and charge me? they told me NO on the phone

. . .

Anybody can attach a photo as long as it meets the file size requirements.

As to Rolex replacing the dial, of course they will. That's one of the whole points of asking Rolex to service a watch that may have non-authentic parts on it.

They will evaluate it, give you an estimate of cost, and list all of the required actions/parts to make it right.

[Dsmith1974]

Originally Posted by Tools

Not sure who you called at Rolex, but that's what they do at service; replace any aftermarket parts and make it authentic.

If you do not agree to replacing aftermarket parts, they won't service it.

Just what I was thinking. They should replace any bits that shouldn’t be there with ones that should. Surely?

[mountainjogger]

Originally Posted by Tools

As to Rolex replacing the dial, of course they will. That's one of the whole points of asking Rolex to service a watch that may have non-authentic parts on it.

They will evaluate it, give you an estimate of cost, and list all of the required actions/parts to make it right.

[opaline460]

sell it