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JodyHighroller · 30 October 2019, 01:59 AM

Hi all,

I recently purchased a Tudor GMT on steel bracelet for my brother in law. I actually spotted the watch in the AD’s window display.

During our journey back home, we noticed that the minutes hand had become loose where it free spins. There was absolutely no impact damage as it was in a travel pouch and on our person at all times (carry on). Has anyone ever seen this? I know about the common date window issue, but haven’t seen anything wrong with hands before. Poor guy hasn’t even worn it yet lol.

It’s currently at the Dallas RSC awaiting repairs. See video below demonstrating the issue.

daOnlyBG · 30 October 2019, 02:00 AM

They really dropped the ball with that model

rajurama · 30 October 2019, 02:07 AM

So that's their QC

lamnyc · 30 October 2019, 02:16 AM

Boy, been hearing quality issues with the GMT.

kieselguhr · 30 October 2019, 02:22 AM

Ouch. Hope it gets sorted out sooner rather than later at RSC. Good luck

Jona · 30 October 2019, 02:28 AM

I had a BB Chrono with a misaligned chrono minute hand. It was sorted by RSC Dallas in 4 weeks.

schoolboy · 30 October 2019, 04:04 AM

Dang that stinks

NachoNeal · 30 October 2019, 05:21 AM

I want you as MY brother in law!
The last gift I got from my brother in law was a pair of socks.

samson66 · 30 October 2019, 05:24 AM

Rolex/Tudor quality control seems to become more of an problem year after year

SearChart · 30 October 2019, 05:33 AM

Quote:

Originally Posted by samson66

Rolex/Tudor quality control seems to become more of an problem year after year

More people are complaining on watch forums and other platforms, not really a difference in QC issues.

Mr. Superlative · 30 October 2019, 05:41 AM

Please keep us posted on this outcome. Good luck.

WatchGuy1966 · 30 October 2019, 06:46 AM

Does the hand free fall when the crown is not hacked? Just curious.

On the QC issues with this watch... Mine had QC issues. I noticed a chunk of metal on the rehaut. Sent it in for warranty work and it was about a 4-6 week turnaround. Two of my buddies also bought the GMT and both had the date window issue.

JodyHighroller · 30 October 2019, 06:50 AM

Quote:

Originally Posted by WatchGuy1966

Does the hand free fall when the crown is not hacked? Just curious.

On the QC issues with this watch... Mine had QC issues. I noticed a chunk of metal on the rehaut. Sent it in for warranty work and it was about a 4-6 week turnaround. Two of my buddies also bought the GMT and both had the date window issue.

Yes, free spins regardless of crown position.

WatchGuy1966 · 30 October 2019, 06:52 AM

Quote:

Originally Posted by JodyHighroller

Yes, free spins regardless of crown position.

That sucks. At least you are relatively close to the RSC in Big-D.

Hope it works out well for you.

peterpl · 30 October 2019, 08:19 AM

Man so many issues reported with this model. I'm scared to touch it at all. Even the newest 2019 models I wouldnt touch.

Nikrnic · 30 October 2019, 09:11 AM

I've never heard of any other Tudor quality problems. Why this one...

Sent from my SM-G970U using Tapatalk

214270Explorer · 30 October 2019, 09:12 AM

That is their new "Gravity Orientation Pointer" complication.

Hey it's more useful than the "moonphase," right?

uniqueMR · 30 October 2019, 09:14 AM

That's bad. Tudor and Problems?
Hmmmm, God!!!

Dan Pierce · 30 October 2019, 09:18 AM

Quote:

Originally Posted by daOnlyBG

They really dropped the ball with that model

Quote:

Originally Posted by lamnyc

Boy, been hearing quality issues with the GMT.

Quote:

Originally Posted by Nikrnic

I've never heard of any other Tudor quality problems. Why this one...

Sent from my SM-G970U using Tapatalk

Every manufacturer of every mechanical device has dealt with similar issues, INCLUDING Rolex.

To read from some of these delicate flowers (and I ain’t talking about the watches) I wonder if they own a car or washing machine? I've heard some brands even have service centers.

To the OP, sorry to hear of your issue and hope it's back on your wrist soon.
dP

LuminousMaximus · 30 October 2019, 09:19 AM

It is one in a million... I would ask them to replace Dial as well just n case there are micro-scratches from the hand

at least you don't have to worry about a wheel falling off your Black Series...

todd.hepburn · 30 October 2019, 09:44 AM

This is a feature that allows for quick setting. Similar to the speed holes on my car.

daveo5 · 30 October 2019, 10:08 AM

Been reading lots of problems with the GMT. Not for me

Sent from my iPhone using Tapatalk Pro

Spikedlee · 30 October 2019, 10:13 AM

SMH this is why I won't pull the trigger on this model. One too many QC issues.

daOnlyBG · 31 October 2019, 03:12 AM

Quote:

Originally Posted by Dan Pierce

To read from some of these delicate flowers (and I ain’t talking about the watches) I wonder if they own a car or washing machine? I've heard some brands even have service centers.

I'll bite.

Of course I own a car. When it needs maintenance or has a recall, I send it in. But such recalls/maintenance/repairs are unsurprising, because that's the industry standard.

The Tudor GMT problems do not reflect an industry standard. They don't even reflect a Tudor standard, whose watchmakers and designers otherwise maintain a pretty solid reputation.

gunhose · 31 October 2019, 07:45 PM

Rolex and Tudor QC is the the same as it was. Personal experience the last 30 years of owning different Rolexes . The last 5 to 10 years poor QC in my opinion. Tudor never owned one only seen a lot of bitching on the forums on the new models picking up.

1William · 31 October 2019, 09:06 PM

Sorry that you had an issue and the Service Center will sort it out. A lot of members here are quick to call out issues with watches and paint a whole product line with negativity. Some of it maybe justified but, as a whole, it is not. I would assume that Tudor sells hundreds of thousands of watches a year and we hear from a small percentage about issues. Then others jump on board and make broad statements. Those members typically are new to the Forum and most of the time they don't hang around long enough to learn. Not a slam to new members, as I was once one also, but the strong comments and opinions without a lot of experience or first hand knowledge lends no weight to opinions. Tudor makes a great watch for the price point and I currently own five of them and have had no issues with quality control. I also own the GMT and it is great and I have had no issues. Just my thoughts.

gunhose · 31 October 2019, 09:47 PM

New members does not necessarily mean uninformed. Myself new here, but I have real life experiences with watches and Ive read about them for the last 30 years. Im sure this is true for a lot of new members. Never judge a book by it 's cover !

Oldhootowl · 1 November 2019, 01:53 AM

Quote:

Originally Posted by gunhose

Rolex and Tudor QC is the the same as it was. Personal experience the last 30 years of owning different Rolexes . The last 5 to 10 years poor QC in my opinion. Tudor never owned one only seen a lot of bitching on the forums on the new models picking up.

Rolex has plenty of QC issues same as Tudor. It’s pretty disappointing.

Sent from my iPhone using Tapatalk

Bizcut1 · 1 November 2019, 02:38 AM

Quote:

Originally Posted by daOnlyBG

I'll bite.

Of course I own a car. When it needs maintenance or has a recall, I send it in. But such recalls/maintenance/repairs are unsurprising, because that's the industry standard.

The Tudor GMT problems do not reflect an industry standard. They don't even reflect a Tudor standard, whose watchmakers and designers otherwise maintain a pretty solid reputation.

^^^ This ^^^.

Sorry, Dan - I know you love your Tudor (as I love mine) but the above is true.

Hoping for the best moving forward as I did buy the watch knowing all this.

Ben

JodyHighroller · 1 November 2019, 06:07 AM

Quote:

Originally Posted by LuminousMaximus

It is one in a million... I would ask them to replace Dial as well just n case there are micro-scratches from the hand

at least you don't have to worry about a wheel falling off your Black Series...

Let’s hope the wheels stay on!

Good point on the dial! I just phoned them to let them know. The watchmaker didn’t mention anything on it, but I requested to have them double check the dial when they replace all the hands.

Should be done end of next week! I’ll keep everyone posted.

30 October 2019, 01:59 AM	#1
JodyHighroller Banned Join Date: Dec 2018 Location: DFW, TX Posts: 2,149	New Tudor GMT Broken Minute Hand Hi all, I recently purchased a Tudor GMT on steel bracelet for my brother in law. I actually spotted the watch in the AD’s window display. During our journey back home, we noticed that the minutes hand had become loose where it free spins. There was absolutely no impact damage as it was in a travel pouch and on our person at all times (carry on). Has anyone ever seen this? I know about the common date window issue, but haven’t seen anything wrong with hands before. Poor guy hasn’t even worn it yet lol. It’s currently at the Dallas RSC awaiting repairs. See video below demonstrating the issue.

30 October 2019, 02:00 AM	#2
daOnlyBG "TRF" Member Join Date: Jun 2017 Location: Odorious Onion Watch: yes, it's hipster Posts: 1,587	They really dropped the ball with that model __________________ Here come dat boi Jerry

30 October 2019, 02:07 AM	#3
rajurama "TRF" Member Join Date: Oct 2008 Real Name: Rick Location: Wakanda Watch: amacallit Posts: 2,087	So that's their QC __________________ रोलेक्स

30 October 2019, 09:12 AM	#17
214270Explorer "TRF" Member Join Date: Sep 2018 Location: United States Watch: me buy Watches Posts: 3,955	That is their new "Gravity Orientation Pointer" complication. Hey it's more useful than the "moonphase," right? __________________ “The display of actual intelligence terrifies much of mankind” Rolex "some" Tudor "some" Damasko "some" Misc Pieces "some" Marathon "some" GS Spring Drive "some" Hamilton "some" Findeisen "some"

30 October 2019, 09:14 AM	#18
uniqueMR 2024 Pledge Member Join Date: May 2018 Location: USA Watch: P A T E K Posts: 4,706	That's bad. Tudor and Problems? Hmmmm, God!!! __________________ A. Lange & Sohne \| Audemars Piguet \| F.P.Journe \| Omega \| Patek Philippe \| Rolex \| Tudor \| ...and Othersss

30 October 2019, 02:16 AM	#4
lamnyc "TRF" Member Join Date: Dec 2008 Location: nyc Posts: 1,762	Boy, been hearing quality issues with the GMT.

30 October 2019, 02:22 AM	#5
kieselguhr "TRF" Member Join Date: May 2013 Real Name: Nick Location: Las Vegas Watch: 1601 Posts: 10,615	Ouch. Hope it gets sorted out sooner rather than later at RSC. Good luck

30 October 2019, 02:28 AM	#6
Jona Banned Join Date: May 2019 Location: USA Watch: 116618LN Posts: 1,399	I had a BB Chrono with a misaligned chrono minute hand. It was sorted by RSC Dallas in 4 weeks.

30 October 2019, 04:04 AM	#7
schoolboy Banned Join Date: Nov 2017 Real Name: Jesus Location: Texas Watch: 116234 Posts: 8,721	Dang that stinks

30 October 2019, 05:21 AM	#8
NachoNeal "TRF" Member Join Date: Oct 2019 Real Name: Neal Location: Point Loma Watch: ing the river flow Posts: 2,856	I want you as MY brother in law! The last gift I got from my brother in law was a pair of socks.

30 October 2019, 05:24 AM	#9
samson66 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2013 Real Name: Mike Location: Downy Ocean Hon Watch: my money leaving! Posts: 13,757	Rolex/Tudor quality control seems to become more of an problem year after year

30 October 2019, 05:41 AM	#11
Mr. Superlative "TRF" Member Join Date: Jul 2018 Location: Planet Earth Watch: Me Now Posts: 852	Please keep us posted on this outcome. Good luck.

30 October 2019, 06:46 AM	#12
WatchGuy1966 "TRF" Member Join Date: Apr 2018 Location: Location Location Posts: 1,794	Does the hand free fall when the crown is not hacked? Just curious. On the QC issues with this watch... Mine had QC issues. I noticed a chunk of metal on the rehaut. Sent it in for warranty work and it was about a 4-6 week turnaround. Two of my buddies also bought the GMT and both had the date window issue.

30 October 2019, 08:19 AM	#15
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	Man so many issues reported with this model. I'm scared to touch it at all. Even the newest 2019 models I wouldnt touch.

30 October 2019, 09:11 AM	#16
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,171	I've never heard of any other Tudor quality problems. Why this one... Sent from my SM-G970U using Tapatalk

30 October 2019, 09:19 AM	#20
LuminousMaximus 2024 SubLV41 Pledge Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,512	It is one in a million... I would ask them to replace Dial as well just n case there are micro-scratches from the hand at least you don't have to worry about a wheel falling off your Black Series... __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

30 October 2019, 09:44 AM	#21
todd.hepburn "TRF" Member Join Date: Apr 2017 Location: Toronto area Posts: 84	This is a feature that allows for quick setting. Similar to the speed holes on my car.

30 October 2019, 10:08 AM	#22
daveo5 "TRF" Member Join Date: Dec 2016 Location: Las Vegas NV Watch: 14060M COSC Posts: 1,336	Been reading lots of problems with the GMT. Not for me Sent from my iPhone using Tapatalk Pro

30 October 2019, 10:13 AM	#23
Spikedlee "TRF" Member Join Date: Sep 2011 Location: Chicago, IL Watch: Too many to narrow Posts: 585	SMH this is why I won't pull the trigger on this model. One too many QC issues.

31 October 2019, 07:45 PM	#25
gunhose Banned Join Date: Jul 2019 Location: Belgium/ USA now Watch: what's on my wrist Posts: 575	Rolex and Tudor QC is the the same as it was. Personal experience the last 30 years of owning different Rolexes . The last 5 to 10 years poor QC in my opinion. Tudor never owned one only seen a lot of bitching on the forums on the new models picking up.

31 October 2019, 09:06 PM	#26
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,595	Sorry that you had an issue and the Service Center will sort it out. A lot of members here are quick to call out issues with watches and paint a whole product line with negativity. Some of it maybe justified but, as a whole, it is not. I would assume that Tudor sells hundreds of thousands of watches a year and we hear from a small percentage about issues. Then others jump on board and make broad statements. Those members typically are new to the Forum and most of the time they don't hang around long enough to learn. Not a slam to new members, as I was once one also, but the strong comments and opinions without a lot of experience or first hand knowledge lends no weight to opinions. Tudor makes a great watch for the price point and I currently own five of them and have had no issues with quality control. I also own the GMT and it is great and I have had no issues. Just my thoughts.

31 October 2019, 09:47 PM	#27
gunhose Banned Join Date: Jul 2019 Location: Belgium/ USA now Watch: what's on my wrist Posts: 575	New members does not necessarily mean uninformed. Myself new here, but I have real life experiences with watches and Ive read about them for the last 30 years. Im sure this is true for a lot of new members. Never judge a book by it 's cover !

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