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89Sem · 27 August 2020, 06:01 AM

Let me start of by saying that I understand all mechanical components are subject to wear and tear and failure. However...

I had my Submariner sent in for service due to a grinding or rubbing sound when winding the watch, kind of felt like gritty sand. Only in the winding direction. The watch was repaired under warranty with Rolex only stating “serviced movement” now it’s been 8 months. I go to wind the watch and same symptoms.

I should mention my watch came back with dings and scratches that weren’t there prior to it going in for service.

Do I send it in again? Do I request it gets sent to a different RSC center? I’m contemplating having it sent to a independent watch maker and paying for the repairs and skipping the warranty instead of having another incompetent hack take my watch apart carelessly.

t60 · 27 August 2020, 06:18 AM

How did you get it sent in? If through an AD I would have a chat with them to see what's going on. If you sent it yourself, I'd call up RSC and ask about the dings/scratches, especially if you documented it before having it shipped out.

Sounds like if it's still under warranty I'd send it in again. If it's not under the original warranty, there should be a 2 year service warranty you should be able to take advantage of.

Tools · 27 August 2020, 07:57 AM

Sounds to me like it's fully wound and the bridle is slipping inside the mainspring barrel, as designed.

77T · 27 August 2020, 11:28 AM

Quote:

Originally Posted by 89Sem

I had my Submariner sent in for service due to a grinding or rubbing sound when winding the watch, kind of felt like gritty sand. Only in the winding direction. The watch was repaired under warranty with Rolex only stating “serviced movement” now it’s been 8 months. I go to wind the watch and same symptoms.

Larry has a point worth checking.

Let the watch run down completely. Then wind it only clockwise for 5 turns and see if this grinding is still present. Or if it has disappeared.

Sent from my iPhone using Tapatalk Pro

89Sem · 27 August 2020, 12:08 PM

I waited until it was fully stopped since I was thinking the same thing of it being fully wound. But the grinding sensation is still present.

27 August 2020, 06:01 AM	#1
89Sem "TRF" Member Join Date: Sep 2019 Location: Philadelphia,PA Watch: Rolex, Omega Posts: 256	2nd service for same issue? Let me start of by saying that I understand all mechanical components are subject to wear and tear and failure. However... I had my Submariner sent in for service due to a grinding or rubbing sound when winding the watch, kind of felt like gritty sand. Only in the winding direction. The watch was repaired under warranty with Rolex only stating “serviced movement” now it’s been 8 months. I go to wind the watch and same symptoms. I should mention my watch came back with dings and scratches that weren’t there prior to it going in for service. Do I send it in again? Do I request it gets sent to a different RSC center? I’m contemplating having it sent to a independent watch maker and paying for the repairs and skipping the warranty instead of having another incompetent hack take my watch apart carelessly.

27 August 2020, 07:57 AM	#3
Tools TRF Moderator & 2025 Titanium Yacht-Master Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,651	Sounds to me like it's fully wound and the bridle is slipping inside the mainspring barrel, as designed. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

27 August 2020, 06:18 AM	#2
t60 "TRF" Member Join Date: Mar 2016 Location: California Posts: 319	How did you get it sent in? If through an AD I would have a chat with them to see what's going on. If you sent it yourself, I'd call up RSC and ask about the dings/scratches, especially if you documented it before having it shipped out. Sounds like if it's still under warranty I'd send it in again. If it's not under the original warranty, there should be a 2 year service warranty you should be able to take advantage of.

27 August 2020, 12:08 PM	#5
89Sem "TRF" Member Join Date: Sep 2019 Location: Philadelphia,PA Watch: Rolex, Omega Posts: 256	I waited until it was fully stopped since I was thinking the same thing of it being fully wound. But the grinding sensation is still present.

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