Rolex Datejust Repair

[vesnyder]

I had my 35+ year old DJ serviced this past Summer. In October it stopped and, still being under warranty, I sent it back to the watchmaker that did the original service. They shared that the balance wheel had to be reset. They asked if the watch had had a fall or recent impact - I shared not that I remember and the watch stopped in the middle of the night. They repaired the watch and returned it, and and when I received it it was not working! They were dumbfounded! They tested for hours and provided the printed output as documentation. I just returned it again and they said it will take a while because the watchmaker who specializes in "problems" is slow and backed up. No longer than Rolex service but wondering if I should have sent to Rolex in the first place?

Stay tuned!

[Rado63]

Since you didn't mention the reference of the watch I am guessing the watch has a 3035 movement. Today my concern isn't that we have independents with the tools, equipment and talent to service a watch, it becomes a matter of getting access to parts. many watch makers may have access to spare parts for a 3035 because the may have collected parts over the years for these older movements. If you felt the watchmaker was qualified and could get any parts needed, then no reason to doubt them. Hopefully they get it sorted. Do to parts availability, with any current reference I certainly prefer to send to Rolex.

[daysky1]

By all means use a watchmaker of your choice. I know one that I have spoken to that seems competent and works on Rolex, he has lots of parts, not sure if he can get any more because of a change in Rolex's not allowing the purchase of their parts by watchmakers they don't certify. As for me, if my watch needed looked at I would send it into the Texas Rolex Service center. The New York one would be my second choice then finally my 3rd choice would be a Rolex AD that has a certified Rolex watchmaker ie ability to purchase parts with Rolex's blessing. I am kind of torn between a Service Center or a AD with a certified Rolex watchmaker. Would have to give that some thought...