Final Say - Manager vs SA

[batmanhulk]

I’m cool with both , however on better terms considerably with the SA
Who gets to chose the final say on which clients get the watches
This is a large purchasing group and get enough watches but at the same time the footfall is quite large in the store

Just wondering whether it’s the Manager of the store who picks the clients regardless of recommendations by the SA

[kieselguhr]

The way it works at my AD, SAs rotate who gets to sell a watch when it comes in. Manager has nothing to do with the process but the owner does and gives approval.

[vh2k]

Managers… but great managers delegate and trust their SAs, and hold the SAs accountable for the quality of their decisions.

[Pw92676]

Variable based on location. But since you’re good with both, your off to a solid start. My only advice would be to not weaken that position by trying to hard to ingratiate yourself.

[Henrimontgomery]

https://nool.ontariotechu.ca/writing...mmar/index.php

[batmanhulk]

Thanks for the reply everyone
I did give a nice gift to one of them and gave one some law advice who asked for it but to be honest I probably am trying too hard

They have offered me to come back for a coffee but will stay away for a good 2-3 months and pop in early morning.

[Harry-57]

At my AD the manager is involved in the allocation of hot models but to what extent and when I couldn't say.

[macrowatch]

Owner > manager > SA

[Gab27]

I would at least think this would be highly variable by the individual store and its respective organizational structure.

It might also vary by watch models. For example, a SA might be given discretion to sell certain DJ models, but a manager or owner may be the one with the final say on the sale of a Daytona or a BLRO meteorite. That's how it can work in the car world with certain limited models that sell above MSRP at some dealers, at least.

[ProCoach]

Originally Posted by Gab27

I would at least think this would be highly variable by the individual store and its respective organizational structure.

That's how it can work in the car world with certain limited models that sell above MSRP at some dealers, at least.

^^this^^

[envuks]

At my AD (which is multi-location), watch allocation decisions are done centrally by the owner / CEO.

I’m lucky because he is also my contact.


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[Onti]

Originally Posted by envuks

At my AD (which is multi-location), watch allocation decisions are done centrally by the owner / CEO.

I’m lucky because he is also my contact.


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You're indeed lucky...
Maybe I'll have you in my contact then so I get an edge on the list.

[shaunylw]

One of my ADs, the managing director of the boutique is my contact. Got what i wanted within a month and we never met. I would say managers or owners can do whatever they want, and the SAs have someone above them they need to check in with.


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[Beto737]

Originally Posted by vh2k

Managers… but great managers delegate and trust their SAs, and hold the SAs accountable for the quality of their decisions.

This..

[envuks]

Originally Posted by Onti

You're indeed lucky...
Maybe I'll have you in my contact then so I get an edge on the list.

Ha! If it really gave me an edge I’d not be waiting myself.

I wish I was in such a position to help, but when it comes to Rolex, unfortunately, it has become too hard to get the pieces one wants from AD


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[Mystro]

Anyone remembering the biggest issue with buying a Rolex was having $5800.00 saved up for a watch???

[shaunylw]

Originally Posted by Mystro

Anyone remembering the biggest issue with buying a Rolex was having $5800.00 saved up for a watch???

I’m a little too young to remember that but i remember spending $4500 on a Swiss only 14060 thinking i had lost my mind.


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[Oxfordian]

Originally Posted by batmanhulk

I’m cool with both , however on better terms considerably with the SA
Who gets to chose the final say on which clients get the watches
This is a large purchasing group and get enough watches but at the same time the footfall is quite large in the store

Just wondering whether it’s the Manager of the store who picks the clients regardless of recommendations by the SA

All the names of customers who have expressed an interest in this model and have previous sales history with the store go into a hat for 'the watch', those with big spends, the VIP's and upwards, aren't entered as they already have their edition of the watch.

The manager then pulls out a name, if the name is approved by all the SA's then one of the SA's gets to make the call, if there is an objection from the SA's on the name that has been pulled from the hat then the objection is discussed and if the potential customer has been a PITA then their name goes into the bin and the draw is done again.

Its a relatively simple process and works for those who keep on the good side of the staff in the store.

I hope that this helps clarify the process and allows a greater understanding of just how much of a lottery it is getting that sought after watch.

[Onti]

Originally Posted by envuks

Ha! If it really gave me an edge I’d not be waiting myself.

I wish I was in such a position to help, but when it comes to Rolex, unfortunately, it has become too hard to get the pieces one wants from AD


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I know right???

It's such a difficult hurdle.

[jaySL350]

Manager oks the request,,
Then you wait,,,,

[Havfun]

I owned and loved Rolex watches before all this nonsense. The Daytona though was hard to get in SS. It really is annoying having to go grey for a watch nowadays. Regret trading in my older watches .

[ap1]

Originally Posted by macrowatch

Owner > manager > SA

It’s obvious

[HL65]

Originally Posted by ap1

It’s obvious

Very.

[inadeje]

If this is a large chain AD

1. Chain head honchos decide which references the individual bricks & mortar gets
2. Store manager receives consignment
3. Store Manager decides which SA’s get allocated stock in rotation
4. *SA has x hours/days to submit possible qualified buyers to manager
5. Manager agrees one of said buyers who is contacted, if not interested next is called
6. If in 3 allocated SA does not locate a buyer in x time, the piece is allocated to the next SA in rotation
7. 3-6 recommences until piece is sold

*qualified buyer means - depending on reference - minimum purchase history, etc

So, each SA needs a varied “stock” of potential buyers with immediate reaction times and varied purchase histories, otherwise, if he/she misses the deadline he/she loses the opportunity to sell the piece and its handed to the next SA in line.

SA’s therefore need a client portfolio of varied levels of purchase history allied to buyers who can act quickly

[RolexSimon]

Manager 100%

[Kinnakeet]

Originally Posted by Mystro

Anyone remembering the biggest issue with buying a Rolex was having $5800.00 saved up for a watch???

That was once the price of a TT Sub. Seems not that long ago.

[Cigars&Watches]

Originally Posted by inadeje

If this is a large chain AD

1. Chain head honchos decide which references the individual bricks & mortar gets
2. Store manager receives consignment
3. Store Manager decides which SA’s get allocated stock in rotation
4. *SA has x hours/days to submit possible qualified buyers to manager
5. Manager agrees one of said buyers who is contacted, if not interested next is called
6. If in 3 allocated SA does not locate a buyer in x time, the piece is allocated to the next SA in rotation
7. 3-6 recommences until piece is sold

*qualified buyer means - depending on reference - minimum purchase history, etc

So, each SA needs a varied “stock” of potential buyers with immediate reaction times and varied purchase histories, otherwise, if he/she misses the deadline he/she loses the opportunity to sell the piece and its handed to the next SA in line.

SA’s therefore need a client portfolio of varied levels of purchase history allied to buyers who can act quickly

Very detailed. Thanks

[Calatrava r]

Originally Posted by macrowatch

Owner > manager > SA

This.

[brandrea]

Originally Posted by ap1

It’s obvious

[Calatrava r]

Originally Posted by inadeje

If this is a large chain AD

1. Chain head honchos decide which references the individual bricks & mortar gets
2. Store manager receives consignment
3. Store Manager decides which SA’s get allocated stock in rotation
4. *SA has x hours/days to submit possible qualified buyers to manager
5. Manager agrees one of said buyers who is contacted, if not interested next is called
6. If in 3 allocated SA does not locate a buyer in x time, the piece is allocated to the next SA in rotation
7. 3-6 recommences until piece is sold

*qualified buyer means - depending on reference - minimum purchase history, etc

So, each SA needs a varied “stock” of potential buyers with immediate reaction times and varied purchase histories, otherwise, if he/she misses the deadline he/she loses the opportunity to sell the piece and its handed to the next SA in line.

SA’s therefore need a client portfolio of varied levels of purchase history allied to buyers who can act quickly

I actually heard Rolex ended the chains being able to shift product among their stores in the chain and watches delivered to a certain store must be sold at that store and not internally delivered to another store in the chain.