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Joey5622 · 15 March 2022, 05:13 AM

Hi,

Just wondering if there's anything i can get as "compensation" for a botched delivery.

I ordered a lange 1 factory fresh supposedly and it was shipped to me without the presentation box etc.. watch came in a small brown box. And the strap is both visibly used and there's damage to it.

My SA is AMAZING, always a pleasure talking to her. She's been very helpful during this ordeal.They're shipping me out a new watch once I ship this damaged one back.

So what I'm wondering is if there's anything I can ask for from them outside of the supposed "gifts" they'll be sending.

I asked for a discount and lange says they don't give any.

Is there anything specific I should be asking for? They can't bump me up for a shorter wait on my Odysseus haha

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herts9 · 15 March 2022, 05:21 AM

Maybe I'm missing something. There's damage to the one you received and they're sending out a new one.

If they happen to give you something extra, consider it good graces. But I don't think you're entitled to ask for anything for any pain and suffering this may have caused.

charger_vital · 15 March 2022, 05:38 AM

I'd be happy to sue them for you. Ironically, I require a Lange or similar high horology watch as my retainer (but only with a good strap).

asiparks · 15 March 2022, 05:41 AM

They're making it right for you, so what else do you suppose you're entitled too?

Joey5622 · 15 March 2022, 05:58 AM

Just figured I could ask for something since the watch was delayed quite a bit and then came in poor condition and without the presentation box and based on experience, brands do something to make up for mistakes outside of just correcting them.

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myporsche · 15 March 2022, 06:22 AM

Wait wait wait, they sent you a brand NEW Lange 1 without any of the the boxes or paperwork? Are you sure??

Joey5622 · 15 March 2022, 06:37 AM

Quote:

Originally Posted by myporsche

Wait wait wait, they sent you a brand NEW Lange 1 without any of the the boxes or paperwork? Are you sure??

Yup... was actually really scared when i received the package from FedEx because it was so light and felt empty.. had to look inside the box under a bunch of brown packing paper to find a small brown box with a watch inside

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diracpoint · 15 March 2022, 07:04 AM

This is quite strange. Did you order from a boutique or an AD? I ordered from a boutique few months ago, and it came with all the box and paperwork.

(The paperwork was not stamped or dated and it didn't have my name on it, but the watch was registered online in Lange's database, so it should be fine.)

ILoveFerrari · 15 March 2022, 07:15 AM

Quote:

Originally Posted by Joey5622

Just figured I could ask for something since the watch was delayed quite a bit and then came in poor condition and without the presentation box and based on experience, brands do something to make up for mistakes outside of just correcting them.

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what a generation. so entiling. I am sure you SA will respect you a lot.

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mario1971 · 15 March 2022, 07:26 AM

A strange story. Have you ordered a completely new watch from AD Lange and they send you the watch in a replacement box without a warranty card and with a damaged strap? It doesn't add up ...

JonaG · 15 March 2022, 07:29 AM

I'm confused too. How could a "factory fresh" watch have a "visibly used" strap on it? Do you mean that the strap is damaged as in splitting? (as looks from the pic.) Did your SA say anything about the box/paperwork arriving after? If I was to ask for anything, it would be a new Lange 1 with all the boxes and paperwork.

JR16 · 15 March 2022, 07:50 AM

Your AD sent you the watch or Lange (factory) sent you the watch ? I’ve never heard of the factory bypassing the AD in its delivery.

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Bug04 · 15 March 2022, 08:04 AM

It is the first time I hear something like this (new high end watch, bought as new and not LNIB, delivered without B&P), I am sure I am missing something out of the context.

Joey5622 · 15 March 2022, 08:08 AM

Watch was ordered from a lange botique to be shipped internationally as we don't have a lange botique or ad

So went from factory to botique to warehouse then to me

My SA who is very helpful also does not understand why it was shipped without anything. And also does not know why the strap is both used and damaged as she personally checked the watch before sending it.

It's a really weird situation and has us both confused.

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PBJ1925 · 15 March 2022, 09:16 AM

Sorry to hear about your experience, definitely seems to be an unusual corner case. Glad to hear the SA has been a pleasure to work with in a break-fix scenario such as the one you described.

If it was purchased as a brand new piece from A Lange, I wouldn't be happy either if I received a damaged and/or used piece as noted. Damage within reason can happen in transit, but the piece being used and incomplete is very concerning. Did you record the serial #? Might be helpful to provide / catalogue to see what exactly occurred.

I wouldn't necessarily expect financial compensation but it isn't out of line to ask to get taken care of on your next acquisition due to the poor customer experience.

Hopefully they'll add an extra strap & A Lange swag for the trouble. A throw in deployant would be a heck of a score, but I doubt they are including those these days as an incentive. Whatever happens, I hope they fix the issue quickly, and without further concerns.

Joey5622 · 15 March 2022, 11:46 AM

Quote:

Originally Posted by poweredbyjae

Sorry to hear about your experience, definitely seems to be an unusual corner case. Glad to hear the SA has been a pleasure to work with in a break-fix scenario such as the one you described.

If it was purchased as a brand new piece from A Lange, I wouldn't be happy either if I received a damaged and/or used piece as noted. Damage within reason can happen in transit, but the piece being used and incomplete is very concerning. Did you record the serial #? Might be helpful to provide / catalogue to see what exactly occurred.

I wouldn't necessarily expect financial compensation but it isn't out of line to ask to get taken care of on your next acquisition due to the poor customer experience.

Hopefully they'll add an extra strap & A Lange swag for the trouble. A throw in deployant would be a heck of a score, but I doubt they are including those these days as an incentive. Whatever happens, I hope they fix the issue quickly, and without further concerns.

Oh i was never looking for financial compensation, maybe that's why a bunch of posters weren't very friendly

I was just wondering as to what sort of lange gifts i can ask for! Like if they have watch rolls or whatever lange branded stuff i could.get my hands on to add to my collection of mess haha

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ILoveFerrari · 15 March 2022, 02:28 PM

Quote:

Originally Posted by Joey5622

Oh i was never looking for financial compensation, maybe that's why a bunch of posters weren't very friendly

I was just wondering as to what sort of lange gifts i can ask for! Like if they have watch rolls or whatever lange branded stuff i could.get my hands on to add to my collection of mess haha

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still does not add up. You can afford a Lange 1 but wants gifts for free just because. The facts everyone thought you wanted financial stuff is because no one could believe you just wanted free gifts to begin with. Who would do that? Lol

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Joey5622 · 15 March 2022, 02:48 PM

Quote:

Originally Posted by ilovegt

still does not add up. You can afford a Lange 1 but wants gifts for free just because. The facts everyone thought you wanted financial stuff is because no one could believe you just wanted free gifts to begin with. Who would do that? Lol

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Do you not like getting gifts from watch brands? I enjoy little things like this and it makes me happy

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DoraTheExplorerII · 15 March 2022, 03:00 PM

You could ask for something specific like a cleaning cloth, travelling case, Odysseus, hat, loupe, etc.

justcruisin · 15 March 2022, 03:05 PM

Quote:

Originally Posted by DoraTheExplorerII

You could ask for something specific like a cleaning cloth, travelling case, Odysseus, hat, loupe, etc.

Def the Odysseus. Kidding aside, is this a safe way to ship a watch? For something like this, was it not an option to pick up in a boutique in the US via a quick flight. Shipping would make me anxious

fullofboats · 15 March 2022, 03:20 PM

I still don’t understand this story and not sure I believe it. You bought a brand new watch direct from a boutique who shipped it internationally to you without box or papers and on a used strap? Did the boutique send you any pictures with serial # etc and box/papers before shipping? If your story is factually correct I would be concerned about shenanigans with whoever this “warehouse” is. Why didn’t the boutique use an insured courier?

myporsche · 15 March 2022, 03:27 PM

Something smells funny in here

DoraTheExplorerII · 15 March 2022, 04:01 PM

Quote:

Originally Posted by justcruisin

Def the Odysseus. Kidding aside, is this a safe way to ship a watch? For something like this, was it not an option to pick up in a boutique in the US via a quick flight. Shipping would make me anxious

It would be good to ask all these questions to Lange, because they definitely need to explain themselves if they did all this.

mario1971 · 15 March 2022, 04:21 PM

Quote:

Originally Posted by myporsche

Something smells funny in here

You're right, you can smell rotten eggs clearly.

Bug04 · 15 March 2022, 05:24 PM

In a case like this a simple mail to Lange Customer Care, with proofing pictures invoices and serials, without any further effort or push would make them promptly adjust the situation, courier whatever is missing, substitute whatever is required, provide excuses and trigger appropriate measures of Lange towards whoever sold and shipped the watch in such a way.
But, again, is at least difficult to hear what occurred and there may be some details that I am missing.

charger_vital · 15 March 2022, 06:29 PM

What you really need to ask yourself is: would Patek, VC, AP, Rolex, etc. have been this careless? There was another thread recently about Dornbluth dial quality issues (discoloration on the dial... looked awful).

Are German watchmakers slipping?

Russell996 · 15 March 2022, 07:58 PM

Quote:

Originally Posted by Joey5622

Hi,

Just wondering if there's anything i can get as "compensation" for a botched delivery.

I ordered a lange 1 factory fresh supposedly and it was shipped to me without the presentation box etc.. watch came in a small brown box. And the strap is both visibly used and there's damage to it.

My SA is AMAZING, always a pleasure talking to her. She's been very helpful during this ordeal.They're shipping me out a new watch once I ship this damaged one back.

So what I'm wondering is if there's anything I can ask for from them outside of the supposed "gifts" they'll be sending.

I asked for a discount and lange says they don't give any.

Is there anything specific I should be asking for? They can't bump me up for a shorter wait on my Odysseus haha

Sent from my SM-F926W using Tapatalk

Strange story indeed.

Is the strap sacrificial and not the original Lange alligator strap to avoid CITES restrictions on importing internationally? - Canadian customs are very hot on impounding pieces (I know from bitter experience).

ILoveFerrari · 15 March 2022, 08:11 PM

Quote:

Originally Posted by Joey5622

Do you not like getting gifts from watch brands? I enjoy little things like this and it makes me happy

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not if one has to beg.

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ILoveFerrari · 15 March 2022, 08:23 PM

Quote:

Originally Posted by charger_vital

What you really need to ask yourself is: would Patek, VC, AP, Rolex, etc. have been this careless? There was another thread recently about Dornbluth dial quality issues (discoloration on the dial... looked awful).

Are German watchmakers slipping?

I honestly think this is not an issue with Lange. The so called AD probably sold him a used watch. I am just guessing. Nothing makes sense at all.

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ILoveFerrari · 15 March 2022, 08:23 PM

Quote:

Originally Posted by mario1971

You're right, you can smell rotten eggs clearly.

popcorn times indeed.

Sent from my SM-G998U using Tapatalk

15 March 2022, 05:13 AM	#1
Joey5622 "TRF" Member Join Date: Sep 2019 Location: Canada Posts: 114	Lange 1 issue Hi, Just wondering if there's anything i can get as "compensation" for a botched delivery. I ordered a lange 1 factory fresh supposedly and it was shipped to me without the presentation box etc.. watch came in a small brown box. And the strap is both visibly used and there's damage to it. My SA is AMAZING, always a pleasure talking to her. She's been very helpful during this ordeal.They're shipping me out a new watch once I ship this damaged one back. So what I'm wondering is if there's anything I can ask for from them outside of the supposed "gifts" they'll be sending. I asked for a discount and lange says they don't give any. Is there anything specific I should be asking for? They can't bump me up for a shorter wait on my Odysseus haha Sent from my SM-F926W using Tapatalk

15 March 2022, 05:41 AM	#4
asiparks "TRF" Member Join Date: Aug 2009 Location: Portland, OR Watch: ing the Detectives Posts: 1,888	They're making it right for you, so what else do you suppose you're entitled too? __________________ Eagels may soar, but weasels are seldom sucked into jet engines...

15 March 2022, 07:26 AM	#10
mario1971 "TRF" Member Join Date: Aug 2018 Real Name: Mariusz Location: Poland, EU Watch: Rolex/ALS/Chopard Posts: 2,653	A strange story. Have you ordered a completely new watch from AD Lange and they send you the watch in a replacement box without a warranty card and with a damaged strap? It doesn't add up ... __________________ This is my opinion and I fully support it

15 March 2022, 07:29 AM	#11
JonaG "TRF" Member Join Date: Jul 2018 Real Name: Jonathan Location: East Watch: ... Posts: 1,171	I'm confused too. How could a "factory fresh" watch have a "visibly used" strap on it? Do you mean that the strap is damaged as in splitting? (as looks from the pic.) Did your SA say anything about the box/paperwork arriving after? If I was to ask for anything, it would be a new Lange 1 with all the boxes and paperwork. __________________ Yacht-Master 126622, GMT-Master II 16710, Submariner 114060, Sea-Dweller 16600, Panerai Luminor PAM111 Lange Saxonia Moon Phase 384.029, Tudor Black Bay Harrods M79230G.

15 March 2022, 05:21 AM	#2
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Kentucky Watch: 116610LN Posts: 2,034	Maybe I'm missing something. There's damage to the one you received and they're sending out a new one. If they happen to give you something extra, consider it good graces. But I don't think you're entitled to ask for anything for any pain and suffering this may have caused.

15 March 2022, 05:38 AM	#3
charger_vital "TRF" Member Join Date: Aug 2010 Location: Basel Watch: LF Sport & Pepsi Posts: 1,008	I'd be happy to sue them for you. Ironically, I require a Lange or similar high horology watch as my retainer (but only with a good strap).

15 March 2022, 05:58 AM	#5
Joey5622 "TRF" Member Join Date: Sep 2019 Location: Canada Posts: 114	Just figured I could ask for something since the watch was delayed quite a bit and then came in poor condition and without the presentation box and based on experience, brands do something to make up for mistakes outside of just correcting them. Sent from my SM-F926W using Tapatalk

15 March 2022, 06:22 AM	#6
myporsche "TRF" Member Join Date: Oct 2015 Location: LA<>NY Watch: Rolex♠Lange Posts: 2,277	Wait wait wait, they sent you a brand NEW Lange 1 without any of the the boxes or paperwork? Are you sure??

15 March 2022, 07:04 AM	#8
diracpoint 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: May 2010 Location: Planet Earth Posts: 1,386	This is quite strange. Did you order from a boutique or an AD? I ordered from a boutique few months ago, and it came with all the box and paperwork. (The paperwork was not stamped or dated and it didn't have my name on it, but the watch was registered online in Lange's database, so it should be fine.)

15 March 2022, 07:50 AM	#12
JR16 2024 Pledge Member Join Date: Jan 2013 Location: USA Posts: 6,246	Your AD sent you the watch or Lange (factory) sent you the watch ? I’ve never heard of the factory bypassing the AD in its delivery. Sent from my iPhone using Tapatalk Pro

15 March 2022, 08:04 AM	#13
Bug04 "TRF" Member Join Date: Jan 2022 Location: Rome Posts: 253	It is the first time I hear something like this (new high end watch, bought as new and not LNIB, delivered without B&P), I am sure I am missing something out of the context.

15 March 2022, 08:08 AM	#14
Joey5622 "TRF" Member Join Date: Sep 2019 Location: Canada Posts: 114	Watch was ordered from a lange botique to be shipped internationally as we don't have a lange botique or ad So went from factory to botique to warehouse then to me My SA who is very helpful also does not understand why it was shipped without anything. And also does not know why the strap is both used and damaged as she personally checked the watch before sending it. It's a really weird situation and has us both confused. Sent from my SM-F926W using Tapatalk

15 March 2022, 09:16 AM	#15
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,312	Sorry to hear about your experience, definitely seems to be an unusual corner case. Glad to hear the SA has been a pleasure to work with in a break-fix scenario such as the one you described. If it was purchased as a brand new piece from A Lange, I wouldn't be happy either if I received a damaged and/or used piece as noted. Damage within reason can happen in transit, but the piece being used and incomplete is very concerning. Did you record the serial #? Might be helpful to provide / catalogue to see what exactly occurred. I wouldn't necessarily expect financial compensation but it isn't out of line to ask to get taken care of on your next acquisition due to the poor customer experience. Hopefully they'll add an extra strap & A Lange swag for the trouble. A throw in deployant would be a heck of a score, but I doubt they are including those these days as an incentive. Whatever happens, I hope they fix the issue quickly, and without further concerns.

15 March 2022, 03:00 PM	#19
DoraTheExplorerII "TRF" Member Join Date: Dec 2014 Location: N/A Posts: 441	You could ask for something specific like a cleaning cloth, travelling case, Odysseus, hat, loupe, etc.

15 March 2022, 03:20 PM	#21
fullofboats "TRF" Member Join Date: Apr 2019 Location: Hong Kong Posts: 528	I still don’t understand this story and not sure I believe it. You bought a brand new watch direct from a boutique who shipped it internationally to you without box or papers and on a used strap? Did the boutique send you any pictures with serial # etc and box/papers before shipping? If your story is factually correct I would be concerned about shenanigans with whoever this “warehouse” is. Why didn’t the boutique use an insured courier?

15 March 2022, 03:27 PM	#22
myporsche "TRF" Member Join Date: Oct 2015 Location: LA<>NY Watch: Rolex♠Lange Posts: 2,277	Something smells funny in here

15 March 2022, 05:24 PM	#25
Bug04 "TRF" Member Join Date: Jan 2022 Location: Rome Posts: 253	In a case like this a simple mail to Lange Customer Care, with proofing pictures invoices and serials, without any further effort or push would make them promptly adjust the situation, courier whatever is missing, substitute whatever is required, provide excuses and trigger appropriate measures of Lange towards whoever sold and shipped the watch in such a way. But, again, is at least difficult to hear what occurred and there may be some details that I am missing.

15 March 2022, 06:29 PM	#26
charger_vital "TRF" Member Join Date: Aug 2010 Location: Basel Watch: LF Sport & Pepsi Posts: 1,008	What you really need to ask yourself is: would Patek, VC, AP, Rolex, etc. have been this careless? There was another thread recently about Dornbluth dial quality issues (discoloration on the dial... looked awful). Are German watchmakers slipping?

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