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GRabens · 28 August 2022, 02:39 AM

Which Rolex service center in the US is currently the best option? I know the service centers fluctuate in quality of work. I’m looking at sending one of my watches in for service and I am wondering whether to send it to New York, Beverly Hills, or Texas? Looking for recent experiences both positive and negative. Thanks in advance!

CHRONOLEX · 28 August 2022, 02:45 AM

Have only used NYC and they took care of me albeit slowly. Curious about other peoples experiences across the country.

enjoythemusic · 28 August 2022, 02:47 AM

Texas has a great reputation.

Bizcut1 · 28 August 2022, 04:02 AM

Dallas has been stellar for me.

Great communication and follow-through.

beshannon · 28 August 2022, 04:17 AM

Mine went to Pennsylvania and came back perfect

ronricks · 28 August 2022, 04:20 AM

Quote:

Originally Posted by GRabens

Which Rolex service center in the US is currently the best option? I know the service centers fluctuate in quality of work. I’m looking at sending one of my watches in for service and I am wondering whether to send it to New York, Beverly Hills, or Texas? Looking for recent experiences both positive and negative. Thanks in advance!

If you take it to an AD they can send to Lititz Pennsylvania. I think all Daytona’s and some Day Dates get sent there by default no matter where you drop it off. I was told that facility has access to more parts and replacement dial options than the others. Not sure if that is true or not.

eonflux · 28 August 2022, 04:22 AM

Quote:

Originally Posted by beshannon

Mine went to Pennsylvania and came back perfect

I wasn't aware of a PA RSC until recently when an AD sent a watch there.

The AD also said virtually all the watches the Beverly Hills RSC receives are sent to PA, and also many from the Dallas RSC.

Has anyone else heard of the PA RSC, and that it seems to be doing more work?

fitnesstrainer · 28 August 2022, 04:46 AM

My SD43 recently went to Dallas for a movement service....they did a great job and were very efficient, but it took about 2.5 months from the time it was checked in until it was back on my wrist. In fairness, they told me in advance it would take about 8-12 weeks.

seriously_watch_this · 28 August 2022, 06:32 AM

Been to Dallas a couple of times. Besides the 18 layers of security check-in (which is good or a hassle, depending on how much time you have), it was a great experience. Cool building, too - if you're there in person.

Little machines · 28 August 2022, 06:58 AM

I have brought my watches to RSC NYC no issues and very close to estimated time when watches come back. Good luck!

Wcdhtwn · 28 August 2022, 06:59 AM

Quote:

Originally Posted by fitnesstrainer

My SD43 recently went to Dallas for a movement service....they did a great job and were very efficient, but it took about 2.5 months from the time it was checked in until it was back on my wrist. In fairness, they told me in advance it would take about 8-12 weeks.

Same experience, same watch.

Tyd450 · 28 August 2022, 07:57 AM

https://youtu.be/NE-SpAKDF4o

Smittyswatches · 28 August 2022, 01:33 PM

Dallas is the best imo

brandrea · 28 August 2022, 01:37 PM

In our country I’ve used Toronto RSC, and they are fantastic to deal with

Golfnutjtl · 28 August 2022, 02:31 PM

My 2007 YG GMT was serviced at the RSC in Dallas in late April 2022. Took 2.5 months which was less than their estimate. I was very satisfied with the results.

duke · 28 August 2022, 10:55 PM

Springer's in Portsmouth NH is now a Rolex Service Center along with their recently opened Rolex boutique. I haven't used them for service but will at some point.
https://www.springersjewelers.com/pages/rolex

Stan Cooper · 29 August 2022, 12:26 AM

I've used the NY RSC three times (once since the move from Manhattan to Long Island City), and the service has always been beyond my expectations. They all came back looking and working like new.

wesdaniel · 29 August 2022, 02:00 AM

I've taken three watches (in person) to RSC Beverly Hills and they've done great work on all of them. I don't believe that you can ship your watches to this SC - it's only for walk-ins and AD submissions. But, the customer service is top notch and the work is great.

Stan Cooper · 29 August 2022, 04:17 AM

Quote:

Originally Posted by wesdaniel

I've taken three watches (in person) to RSC Beverly Hills and they've done great work on all of them. I don't believe that you can ship your watches to this SC - it's only for walk-ins and AD submissions. But, the customer service is top notch and the work is great.

I can confirm the Beverly Hills RSC has no support for consumer shipping/receiving watches based on a conversation with a manager there a couple of months ago. It's in-person drop off and pick up only.

Laostuh · 29 August 2022, 05:09 AM

Quote:

Originally Posted by wesdaniel

I've taken three watches (in person) to RSC Beverly Hills and they've done great work on all of them. I don't believe that you can ship your watches to this SC - it's only for walk-ins and AD submissions. But, the customer service is top notch and the work is great.

What's the turn around time like?

RFC · 29 August 2022, 07:32 AM

I’ve used Dallas RSC twice since 2019. Prefer Dallas for new and neo vintage. Not vintage.

wesdaniel · 29 August 2022, 09:17 AM

Quote:

Originally Posted by Laostuh

What's the turn around time like?

Mine was dropped off at RSC BH on May 23 and needed a full service, bracelet replacement, dial replacement, bezel replacement, hands replaced, and crown replacement. It was ready for pickup on July 12. So, 7 weeks.

chris242 · 29 August 2022, 09:45 AM

Do any of the RSC’s offer laser welding?

Sent from my iPhone using Tapatalk

28 August 2022, 02:39 AM	#1
GRabens "TRF" Member Join Date: Dec 2009 Location: FL Watch: Too Many Rolex! Posts: 593	Which Rolex service center in the US is currently the best option? Which Rolex service center in the US is currently the best option? I know the service centers fluctuate in quality of work. I’m looking at sending one of my watches in for service and I am wondering whether to send it to New York, Beverly Hills, or Texas? Looking for recent experiences both positive and negative. Thanks in advance!

28 August 2022, 02:47 AM	#3
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,028	Texas has a great reputation. __________________ __________________ ----> TAMPA Meetup In December 2024 <---- https://www.rolexforums.com/showthread.php?p=13450519 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

28 August 2022, 04:17 AM	#5
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,892	Mine went to Pennsylvania and came back perfect __________________ IWC Portugieser 7 Day, Omega Seamaster SMP300m, Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Breitling Superocean Steelfish, JLC Atmos Transparent Clock

29 August 2022, 12:26 AM	#17
Stan Cooper 2024 SubLV41 Pledge Member Join Date: Aug 2020 Real Name: Stan Cooper Location: Sonoma County, CA Watch: GMT-Master II Posts: 2,878	I've used the NY RSC three times (once since the move from Manhattan to Long Island City), and the service has always been beyond my expectations. They all came back looking and working like new. __________________ ♛16710 GMT-Master II, ♛1915 Rolex WW1 Trench Watch, Zelos Thresher 500m GMT Meteorite, Zelos Swordfish 40 200m Ti Blood Moon Meteorite, Hamilton Pilot Chronograph, Ball Roadmaster Pilot GMT COSC Chronometer, Zelos Mako 300M Traveler GMT Meteorite, Seiko SSC813 quartz solar powered chronograph It's weird being the same age as old people. - Stan

28 August 2022, 02:45 AM	#2
CHRONOLEX 2024 Pledge Member Join Date: Jun 2008 Location: USA Posts: 1,629	Have only used NYC and they took care of me albeit slowly. Curious about other peoples experiences across the country.

28 August 2022, 04:02 AM	#4
Bizcut1 2024 Pledge Member Join Date: Jun 2014 Real Name: Ben Location: Valley of the Sun Watch: 126331 126610 3861 Posts: 3,249	Dallas has been stellar for me. Great communication and follow-through.

28 August 2022, 04:46 AM	#8
fitnesstrainer "TRF" Member Join Date: Jan 2017 Location: North Carolina Watch: SD43 126660 Posts: 49	My SD43 recently went to Dallas for a movement service....they did a great job and were very efficient, but it took about 2.5 months from the time it was checked in until it was back on my wrist. In fairness, they told me in advance it would take about 8-12 weeks.

28 August 2022, 06:32 AM	#9
seriously_watch_this "TRF" Member Join Date: Jan 2021 Location: Texas Watch: Today a Yachtmstr Posts: 165	Been to Dallas a couple of times. Besides the 18 layers of security check-in (which is good or a hassle, depending on how much time you have), it was a great experience. Cool building, too - if you're there in person.

28 August 2022, 06:58 AM	#10
Little machines "TRF" Member Join Date: Feb 2019 Real Name: Joseph Location: USA Posts: 2,635	I have brought my watches to RSC NYC no issues and very close to estimated time when watches come back. Good luck!

28 August 2022, 07:57 AM	#12
Tyd450 "TRF" Member Join Date: Dec 2017 Location: Earth Posts: 73	https://youtu.be/NE-SpAKDF4o

28 August 2022, 01:33 PM	#13
Smittyswatches "TRF" Member Join Date: Dec 2021 Location: Freeland MI Posts: 38	Dallas is the best imo

28 August 2022, 01:37 PM	#14
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,832	In our country I’ve used Toronto RSC, and they are fantastic to deal with

28 August 2022, 02:31 PM	#15
Golfnutjtl "TRF" Member Join Date: Apr 2022 Location: Texas Watch: 116618LB Posts: 6	My 2007 YG GMT was serviced at the RSC in Dallas in late April 2022. Took 2.5 months which was less than their estimate. I was very satisfied with the results.

28 August 2022, 10:55 PM	#16
duke "TRF" Member Join Date: Nov 2010 Location: New Hampshire Posts: 13	Springer's in Portsmouth NH is now a Rolex Service Center along with their recently opened Rolex boutique. I haven't used them for service but will at some point. https://www.springersjewelers.com/pages/rolex

29 August 2022, 02:00 AM	#18
wesdaniel 2024 SubLV41 Pledge Member Join Date: Dec 2011 Real Name: Wes Location: California Watch: Varies Posts: 1,342	I've taken three watches (in person) to RSC Beverly Hills and they've done great work on all of them. I don't believe that you can ship your watches to this SC - it's only for walk-ins and AD submissions. But, the customer service is top notch and the work is great.

29 August 2022, 07:32 AM	#21
RFC "TRF" Member Join Date: Nov 2020 Location: Puerto Rico Watch: 1968 5513 Sub Posts: 450	I’ve used Dallas RSC twice since 2019. Prefer Dallas for new and neo vintage. Not vintage.

29 August 2022, 09:45 AM	#23
chris242 2024 SubLV41 Pledge Member Join Date: Jan 2017 Location: The Bahamas Watch: 116610lv Posts: 1,078	Do any of the RSC’s offer laser welding? Sent from my iPhone using Tapatalk

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