Dealer Customer Service

[Subshark1861]

I've recently been fortunate enough to purchase a new Submariner, which is my first Rolex.

I emailed the dealer afterwards to thank them for a great experience and got no response. I also emailed through their contact page and got an automated response, but no response from a human.

I'm not sure if I should call them and ask if they are ignoring me, or is this standard operating procedure for Rolex dealers? Is there some additional grovelling or something I should have done? :-)

[MRBolton]

The most important part is you got your desired watch. Email was sent, although not necessary. Time to move forward.

[fsprow]

Perhaps the old fashioned way of stopping by or making a phone call would be appropriate.

[brandrea]

Welcome to the forum and congratulations

If you picked the watch up at your AD, you would’ve thanked your SA I assume …

[Subshark1861]

I was always taught that it is nicer to write a thank you note.

The dealer is some way from me, so unfortunately I can't just pop in.

[Subshark1861]

Originally Posted by brandrea

Welcome to the forum and congratulations

If you picked the watch up at your AD, you would’ve thanked your SA I assume …

I did thank the SA! He was great.

[brandrea]

Originally Posted by Subshark1861

I was always taught that it is nicer to write a thank you note.

The dealer is some way from me, so unfortunately I can't just pop in.

I’d address the thank you note to the SA you dealt with.

A handwritten card, mailed old school.

He/she will appreciate and remember that far more than an email

[Calatrava r]

The store may receive too large a volume of mail through these portals to answer. Your in-person thanks at POS should have been enough. I would drop by soon to the store wearing the watch and again express some kind words and thanks.

[CarlOver]

Stop in. Say hello. Wear watch.

Write thank you card. Address to SA. Send or drop off.

[jqian]

Originally Posted by Subshark1861

I've recently been fortunate enough to purchase a new Submariner, which is my first Rolex.

I emailed the dealer afterwards to thank them for a great experience and got no response. I also emailed through their contact page and got an automated response, but no response from a human.

I'm not sure if I should call them and ask if they are ignoring me, or is this standard operating procedure for Rolex dealers? Is there some additional grovelling or something I should have done? :-)

why do you have to kiss dealer's ass after spending ten of thousands dollars there? I really don't get it.

[Subshark1861]

I want a GMT!

[Harry-57]

Originally Posted by brandrea

I’d address the thank you note to the SA you dealt with.

A handwritten card, mailed old school.

He/she will appreciate and remember that far more than an email

Agreed and verified from personal experience.

My AD is a small/medium shop. They get tons of emails a day. One email is a needle in a haystack. If you want to reinforce your gratitude for some reason, the personal approach is the way to go.

[brandrea]

Originally Posted by Harry-57

Agreed and verified from personal experience.



My AD is a small/medium shop. They get tons of emails a day. One email is a needle in a haystack. If you want to reinforce your gratitude for some reason, the personal approach is the way to go.

Something I learned at business school and that I still use professionally and personally to this day.

Sent from my SM-G960W using Tapatalk

[JLM3]

Could be they get a large amount of emails for Rolex and it may have been missed. I would leave them a nice google review and bet you will get a response saying thank you from that.

[Steve Epps]

Originally Posted by Subshark1861

I've recently been fortunate enough to purchase a new Submariner, which is my first Rolex.

I emailed the dealer afterwards to thank them for a great experience and got no response. I also emailed through their contact page and got an automated response, but no response from a human.

I'm not sure if I should call them and ask if they are ignoring me, or is this standard operating procedure for Rolex dealers? Is there some additional grovelling or something I should have done? :-)

Maybe the fired the person who sold you the watch at retail ? Just saying