Advice on Rolex repair

[JetJok737]

Good evening, I’m in a bit of a dilemma and looking for advice and help.
I purchased a Rolex explorer from an authorized dealer about 6 years ago. First 5 years have been great no issues at all. Then one day I wasn’t paying attention and hit my watch against the corner of a wall. That same day the watch stops moving. I think OK my fault so I go to my AD and they send it out to Rolex for repair. My dealer calls and informs me that I need a complete service and it’s $1000 give or take (I don’t have the receipt in front of me)
I say OK I did something to watch so I’ll pay to have it fixed. I get the watch back after 6 weeks and everything is great. About 3 weeks go by and bam it stops working again. Back to the dealer I go and they send it back to Rolex. After 4 weeks I get my watch back and after 3 or so weeks the same problem comes back. Watch just stops! The first time I brought the watch back they said it was because of an impact. OK I get it but I haven’t had that happen again. I’m
Sure I bump the watch against items through the day but nothing like what caused the problem in the first place.
Can anyone help with explaining what is going on and how do I fix it. Is this a repair issue with Rolex or is it a known problem. Are these watches not able to take every day wear and tear? Im not making fun of Rolex but asking a sincere question. I am an airline pilot by profession and I will always bump my watch into items in the cockpit.


Thank you in advance.

[KatGirl]

Send it back again, and make sure they are aware that after that “2 repairs” the problem is still there. Perhaps you need a whole new movement. As for your question , Rolex movements are very robust, and can easily withstand normal wear and tear.

Kat


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[JetJok737]

Originally Posted by KatGirl

Send it back again, and make sure they are aware that after that “2 repairs” the problem is still there. Perhaps you need a whole new movement. As for your question , Rolex movements are very robust, and can easily withstand normal wear and tear.

Kat


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Thank you

[joli160]

Very strange, sure the AD sent it to an official RSC ?
Hard to believe that an official RSC doesn’t get a Rolex working properly in three visits.

Only way to know is if you got the paperwork from the AD. The RSC always sent a quotation letter with ‘must do’ and ‘recommended’ jobs on which you may opt out. The first time you sent the watch in you should have gotten this.
For the US there are only two RSC’s afaik. New York and Dallas.

If the AD doesn’t want to provide the paperwork than it is clear that they did not sent it to Rolex.
That might be your problem, most independent watchmakers cannot get original parts …

Your Rolex should not have any problem at all with anything that you can throw at it when flying.

[Michael T]

Plus one on making sure it went to RSC.

[ingoodtime]

Originally Posted by joli160

Very strange, sure the AD sent it to an official RSC ?
Hard to believe that an official RSC doesn’t get a Rolex working properly in three visits.

Only way to know is if you got the paperwork from the AD. The RSC always sent a quotation letter with ‘must do’ and ‘recommended’ jobs on which you may opt out. The first time you sent the watch in you should have gotten this.
For the US there are only two RSC’s afaik. New York and Dallas.

If the AD doesn’t want to provide the paperwork than it is clear that they did not sent it to Rolex.
That might be your problem, most independent watchmakers cannot get original parts …

Your Rolex should not have any problem at all with anything that you can throw at it when flying.

I believe Rolex also has a service center in LitItz, PA. Thats were my sub was sent by mayors jewelers years ago and they did a fine job.

[77T]

I know this will sound like a silly question - have you separated the potential issues? And when it does run - is it accurately keeping time?

What I mean is this - there are two common reasons for a watch stopping unexpectedly.

First, the auto-wind module is faulty and the mainspring isn’t getting wound sufficiently (or at all) and needs replacement.

Second, the movement is faulty and needs a service (again).

To separate the issues, try this:
1. Each morning, wind the crown 40 full turns and see if it is still running the next morning.
Repeat for a week.
If it keeps running accurately, the culprit may be the auto-wind module.
2. Next, don’t wind the watch one morning, wear it continuously for 12+ hours a day. Observe accuracy and see if it is just as accurate as step 1.
Repeat for a week.
If it keeps running accurately, the culprit may be the owner’s level of activity (I mean you actively wearing it enough after the first service was done).

If during step 2 it stops, then you’ve confirmed it is the auto-wind module.

Skip your AD if they can’t show you a service record from the RSC - they may have been misdirecting you. If that happens, send to the RSC directly under the 2-year warranty for work done.


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[Harry-57]

As per post 7 above. My only deviation from that model would be to contact a RSC and deal with them directly. Improves communication, cuts down on errors of communication, puts you in control.

[watchluvr4ever]

Originally Posted by ingoodtime

I believe Rolex also has a service center in LitItz, PA. Thats were my sub was sent by mayors jewelers years ago and they did a fine job.

It is my understanding that watches only go there if the other main RSC’s are backed up, at least that used to be the case.

[KathleenL]

Originally Posted by joli160

For the US there are only two RSC’s afaik. New York and Dallas.

No, there are more than that. There's an Official Rolex Service Center in Beverly Hills, CA. Also, you can go to the Rolex website and find authorized service locations anywhere in the world. For the United States, you can start with https://www.rolex.com/en-us/watch-ca...r/unitedstates

[Tools]

Perhaps you have changed your habits and are being too careful with it and failing to move sufficiently to wind it completely.

Or did it stop working and nothing you did got it going again?

[JetJok737]

I am waiting on a call back from my AD. I will ask him when they contact me.

[dgkula]

My 1997 GMT 2 has definitely been banged into a doorframe hard enough to leave a scratch in the case that the RSC couldnt buff out completely when serviced in 2016. It came back running within COSC spec and has been doing so since. IMHO these sport models are very robust. You shouldnt have to baby the watch. Plus they should fix it properly for you.