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Fabz · 14 January 2025, 11:04 PM

Hi everyone, I thought I’d share something that just happened to me that I think would be of interest to everyone.

Last Tuesday I picked up my 2013 GMT Master 2 from my local AD after taking it in for service in November. Watch looks and works great, however on Sunday I noticed two scratches on the rehaut at the eleven o’clock mark. I’ve called the AD again yesterday and I’m taking the watch back in tomorrow. I’ll keep you posted on what they’ll say, and what RSC will do to fix it, even if I know that the rehaut is part of the case.

I’m normally not too bothered about scratches/dents but I’m not happy with RSC scratching my watch and returning it back to me as if nothing happened. Also, for some reason, the fact that I didn’t make the scratch bothers me a little more. I wonder if anyone has had similar problems with RSC after servicing their watch? Thanks all

padi56 · 15 January 2025, 12:42 AM

Quote:

Originally Posted by Fabz

Hi everyone, I thought I’d share something that just happened to me that I think would be of interest to everyone.

Last Tuesday I picked up my 2013 GMT Master 2 from my local AD after taking it in for service in November. Watch looks and works great, however on Sunday I noticed two scratches on the rehaut at the eleven o’clock mark. I’ve called the AD again yesterday and I’m taking the watch back in tomorrow. I’ll keep you posted on what they’ll say, and what RSC will do to fix it, even if I know that the rehaut is part of the case.

I’m normally not too bothered about scratches/dents but I’m not happy with RSC scratching my watch and returning it back to me as if nothing happened. Also, for some reason, the fact that I didn’t make the scratch bothers me a little more. I wonder if anyone has had similar problems with RSC after servicing their watch? Thanks all

Please post pictures of these scratches.

Fabz · 15 January 2025, 01:07 AM

Here’s the pics of it

joli160 · 15 January 2025, 01:10 AM

Wonder how they managed to do that, probably without magnification not looking that bad as on the pictures

dbfagan · 15 January 2025, 01:12 AM

Yikes! Did you get service papers and a receipt from RSC? Some AD's will service things in house unless you specify you want it to go back to the mothership.

Fabz · 15 January 2025, 01:28 AM

Quote:

Originally Posted by dbfagan

Yikes! Did you get service papers and a receipt from RSC? Some AD's will service things in house unless you specify you want it to go back to the mothership.

Yeah I’ve got the card and receipt from the RSC. So I guess the watch will go back there tomorrow whether it can be fixed or not, as the AD won’t want to take any responsibility for it.

1William · 15 January 2025, 01:37 AM

I would assume that back it goes, a bummer. They will make it right. Great watch.

S’portEye · 15 January 2025, 01:39 AM

Yeah, I would not be okay with that.

worldofoyster · 15 January 2025, 02:06 AM

oh that's bad, must be hurt

Ballzzz · 15 January 2025, 02:20 AM

Yup they made a mistake, possibly one of those newbies from that program they were running to recruit. No big deal bring it back they will make it right.

ArtNouveau · 15 January 2025, 02:31 AM

Wow, what a strange place for scratches, certainly not something you did yourself. I’m curious about what their solution is, can that be polished out, or new case?

brandrea · 15 January 2025, 02:32 AM

Hope you get it sorted OP, that’d bug me

garyk · 15 January 2025, 03:04 AM

Yep, terrible!

georgekart · 15 January 2025, 03:15 AM

Ouch, yeah, that sucks. You must be getting a new midcase then.

cdmorenot · 15 January 2025, 03:19 AM

Doesn't look like just a scratch, you can almost tell there is an indentation on top of one of them. New case in order that would bug the crap out of me.

ltmgeller · 15 January 2025, 03:21 AM

Wow, how would that even happen. How did they even think that was acceptable to return to you?

BraveBold · 15 January 2025, 03:24 AM

Quote:

Originally Posted by ltmgeller

Wow, how would that even happen. How did they even think that was acceptable to return to you?

The latter part is scary…

rajurama · 15 January 2025, 03:28 AM

Did the watch have any previous service history and are you the original buyer from AD?

Akacoke · 15 January 2025, 03:29 AM

Hope they sort it out for you.

ndirish2001 · 15 January 2025, 03:32 AM

Quote:

Originally Posted by BraveBold

The latter part is scary…

Agree. Where’s RSC’s QC?

csaltphoto · 15 January 2025, 03:46 AM

That's pretty bad. At least they can't blame it on you!

joli160 · 15 January 2025, 04:02 AM

Quote:

Originally Posted by ndirish2001

Agree. Where’s RSC’s QC?

They just don’t care

2001jesper · 15 January 2025, 04:05 AM

Quote:

Originally Posted by ndirish2001

Agree. Where’s RSC’s QC?

Yep - For sure they know the damage was done, and still gave it back hoping OP wouldnt notice

Fabz · 15 January 2025, 04:05 AM

Quote:

Originally Posted by ArtNouveau

Wow, what a strange place for scratches, certainly not something you did yourself. I’m curious about what their solution is, can that be polished out, or new case?

I don’t think they can polish the scratches without wiping out the letters. So either polishing it and re-engraving or a new case

Mystro · 15 January 2025, 04:07 AM

Quote:

Originally Posted by ltmgeller

Wow, how would that even happen. How did they even think that was acceptable to return to you?

^^This is the real issue RSC should be ashamed of. I would love to see how they explain how it happened and how their “trained experts” didnt see this??? You have one micro hairline when sending a watch in for service and you can bet they document it.

Robf52 · 15 January 2025, 04:08 AM

Terrible. Hope they make it right for you.

Fabz · 15 January 2025, 04:12 AM

Quote:

Originally Posted by Mystro

^^This is the real issue RSC should be ashamed of. I would love to see how they explained how it happened and how didn’t their “trained experts” not see this??? You have one micro hairline when sending a watch in for service and you can bet they document it.

I’ll keep you posted on what they say tomorrow. I bet it’ll just be a bunch of apologies though. Still don’t understand how they scratched it. It looks as if the picked up the watch from the rehaut with a small pair of pliers

Sent from my iPhone using Tapatalk

Fabz · 15 January 2025, 04:14 AM

Quote:

Originally Posted by rajurama

Did the watch have any previous service history and are you the original buyer from AD?

First service and bought it from AD years ago

train-time · 15 January 2025, 04:37 AM

That's incredible!! Hopefully they can get it fixed.

I recall talking to a watch service guy some years ago and the subject of the engraved rehaut came up. He was Rolex trained and at the time was working at an AD. I recall him telling me that not all Rolex model's rehauts were part of the case and that some were separate from the case. It will be interesting to see how this plays out.

502 to Right · 15 January 2025, 04:49 AM

This is shocking. Normally I open these threads thinking the damage will be microscopic. Not so here. The shame is that if there was no engraved rehaut the remedy would be easy.

14 January 2025, 11:04 PM	#1
Fabz "TRF" Member Join Date: Jan 2025 Location: United Kingdom Posts: 8	RSC damaged my watch rehaut Hi everyone, I thought I’d share something that just happened to me that I think would be of interest to everyone. Last Tuesday I picked up my 2013 GMT Master 2 from my local AD after taking it in for service in November. Watch looks and works great, however on Sunday I noticed two scratches on the rehaut at the eleven o’clock mark. I’ve called the AD again yesterday and I’m taking the watch back in tomorrow. I’ll keep you posted on what they’ll say, and what RSC will do to fix it, even if I know that the rehaut is part of the case. I’m normally not too bothered about scratches/dents but I’m not happy with RSC scratching my watch and returning it back to me as if nothing happened. Also, for some reason, the fact that I didn’t make the scratch bothers me a little more. I wonder if anyone has had similar problems with RSC after servicing their watch? Thanks all

15 January 2025, 01:07 AM	#3
Fabz "TRF" Member Join Date: Jan 2025 Location: United Kingdom Posts: 8	Here’s the pics of it Attached Images

15 January 2025, 01:10 AM	#4
joli160 2025 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,919	Wonder how they managed to do that, probably without magnification not looking that bad as on the pictures __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

15 January 2025, 02:20 AM	#10
Ballzzz "TRF" Member Join Date: Dec 2017 Location: NY Posts: 2,533	Yup they made a mistake, possibly one of those newbies from that program they were running to recruit. No big deal bring it back they will make it right. __________________ Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius and a lot of courage to move in the opposite direction. - Albert Einstein

15 January 2025, 03:04 AM	#13
garyk 2025 Pledge Member Join Date: Oct 2009 Real Name: Gary Location: USA Watch: Daytona Posts: 11,925	Yep, terrible! __________________

15 January 2025, 01:12 AM	#5
dbfagan "TRF" Member Join Date: Aug 2014 Real Name: David Location: NOVA Posts: 566	Yikes! Did you get service papers and a receipt from RSC? Some AD's will service things in house unless you specify you want it to go back to the mothership.

15 January 2025, 01:37 AM	#7
1William 2025 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 48,511	I would assume that back it goes, a bummer. They will make it right. Great watch.

15 January 2025, 01:39 AM	#8
S’portEye "TRF" Member Join Date: May 2020 Location: Shreveport Posts: 1,505	Yeah, I would not be okay with that.

15 January 2025, 02:06 AM	#9
worldofoyster "TRF" Member Join Date: Nov 2019 Real Name: Vincent Location: 215 Watch: SS Sub Posts: 2,488	oh that's bad, must be hurt

15 January 2025, 02:31 AM	#11
ArtNouveau 2025 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 5,514	Wow, what a strange place for scratches, certainly not something you did yourself. I’m curious about what their solution is, can that be polished out, or new case?

15 January 2025, 02:32 AM	#12
brandrea 2025 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 79,417	Hope you get it sorted OP, that’d bug me

15 January 2025, 03:15 AM	#14
georgekart "TRF" Member Join Date: Jan 2018 Location: Earth Posts: 1,708	Ouch, yeah, that sucks. You must be getting a new midcase then.

15 January 2025, 03:19 AM	#15
cdmorenot "TRF" Member Join Date: Jun 2015 Real Name: Carlos. Location: NNJ - MDE Watch: = Want them all. Posts: 3,731	Doesn't look like just a scratch, you can almost tell there is an indentation on top of one of them. New case in order that would bug the crap out of me. __________________ \| Breguet \| Cartier \| Casio \| Hublot \| IWC \| Omega \| Rolex \| Seiko \|

15 January 2025, 03:21 AM	#16
ltmgeller 2025 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 22,879	Wow, how would that even happen. How did they even think that was acceptable to return to you? __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

15 January 2025, 03:28 AM	#18
rajurama "TRF" Member Join Date: Oct 2008 Real Name: Rick Location: Wakanda Watch: amacallit Posts: 2,116	Did the watch have any previous service history and are you the original buyer from AD? __________________ रोलेक्स

15 January 2025, 03:29 AM	#19
Akacoke "TRF" Member Join Date: Jul 2019 Real Name: Z Location: Bay area Watch: A few Posts: 618	Hope they sort it out for you. __________________

15 January 2025, 03:46 AM	#21
csaltphoto "TRF" Member Join Date: Jan 2019 Location: US Watch: sub Posts: 2,456	That's pretty bad. At least they can't blame it on you!

15 January 2025, 04:08 AM	#26
Robf52 "TRF" Member Join Date: Nov 2019 Location: Sunshine State Watch: lots of Rolex Posts: 5,167	Terrible. Hope they make it right for you. __________________ 126610LV//116508 Daytona YG Black/Champagne 116655 YM40 EveroseOysterflex//126622 YM40 Blue//126600 SD43 126710BLNR//126711CHNR//228235 DD40 Everose Olive 126334 DJ41 Rhodium/Diamonds//126331 DJ41 TT Wimbledon 124300 OP41 Green//126334 DJ41 Mint Green

15 January 2025, 04:37 AM	#29
train-time 2025 Pledge Member Join Date: Feb 2009 Location: Maryland, US Watch: less Posts: 4,199	That's incredible!! Hopefully they can get it fixed. I recall talking to a watch service guy some years ago and the subject of the engraved rehaut came up. He was Rolex trained and at the time was working at an AD. I recall him telling me that not all Rolex model's rehauts were part of the case and that some were separate from the case. It will be interesting to see how this plays out.

15 January 2025, 04:49 AM	#30
502 to Right "TRF" Member Join Date: Apr 2017 Location: Parts Unknown Posts: 351	This is shocking. Normally I open these threads thinking the damage will be microscopic. Not so here. The shame is that if there was no engraved rehaut the remedy would be easy.

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