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ErichKeane · 26 January 2025, 10:05 AM

Hi All-
I was wondering if anyone knows the turn-around time for the RSC on warranty work lately? I brought my BLRO in right about Thanksgiving, so almost exactly 2 months ago.

The AD says Rolex doesn't communicate with them at all, and they only know that warranty work is complete when the watch shows up in the mail. Unfortunately the 'lead' sales associate for Rolex (its a corporate jewelry store) left, so the replacement doesn't have any real Rolex experience, so doesn't really know (and couldn't tell me which RSC, though I'm in the Pac-NW, so I presume whichever is closest).

SO, I was wondering if anyone had recent experience and could share your timeframes?

Avs Fan · 26 January 2025, 10:14 AM

My DSSD JC went to Dallas in early November and came back just before Christmas. Much quicker turnaround than I expected.

belmate85 · 26 January 2025, 10:21 AM

I dropped off a 16710 for a full service around the same time (NYC RSC) the Tuesday before Thanksgiving. It took exactly 3 weeks for it to be ready for pickup.

Mystro · 26 January 2025, 10:29 AM

About 1 month from most reports.

ErichKeane · 26 January 2025, 11:06 AM

Hmmm... I'll be at 2 months tomorrow, so it seems they are taking their time with mine! Nice to know it should be 'soon' at least.

rolph · 26 January 2025, 11:11 AM

It's tough to say exactly how long it takes for Rolex warranty work, but it can vary greatly depending on the repair and the RSC location.

Easy E · 26 January 2025, 11:14 AM

Quote:

Originally Posted by ErichKeane

Hmmm... I'll be at 2 months tomorrow, so it seems they are taking their time with mine! Nice to know it should be 'soon' at least.

Do you have actual confirmation on what date your AD shipped the watch to Rolex?

Also, what is the defect that requires servicing?

ErichKeane · 26 January 2025, 11:22 AM

Quote:

Originally Posted by Easy E

Do you have actual confirmation on what date your AD shipped the watch to Rolex?

Also, what is the defect that requires servicing?

My understanding is it was mailed immediately. I gave it to them 11/26.

Over the course of a week, it went from almost perfect time wise to about a minute slow per day, 15s the first day, closer to 30 the second, and 45s by the forth day.

Ingot lucky in that the warranty expired in December, so I got it in right before that.

NoVaSubowner · 27 January 2025, 05:57 AM

Quote:

Originally Posted by ErichKeane

My understanding is it was mailed immediately. I gave it to them 11/26.

Over the course of a week, it went from almost perfect time wise to about a minute slow per day, 15s the first day, closer to 30 the second, and 45s by the forth day.

Ingot lucky in that the warranty expired in December, so I got it in right before that.

Well. You bought it in right after Thanksgiving. There was probably a backlog as a result of the holiday. Then you go into Christmas, another backlog. You'll probably get the watch back any day now I would guess.

ErichKeane · 27 January 2025, 06:00 AM

Quote:

Originally Posted by NoVaSubowner

Well. You bought it in right after Thanksgiving. There was probably a backlog as a result of the holiday. Then you go into Christmas, another backlog. You'll probably get the watch back any day now I would guess.

That's my hope :) I am more just hoping to have a reasonable expectation. I don't doubt the two holidays didn't help, but knowing I'm "close" rather than "just starting the wait!" Is nice to know.

brandrea · 27 January 2025, 06:02 AM

I’ve had two watches serviced (regular full service), in recent months and they both came back in 3 weeks

ErichKeane · Today, 05:19 AM

So I called in for details-

Apparently it was sent to a Seattle Service Center, though perhaps one associated with Ben Bridge.

Shipped out Dec 3, so about a week after I handed it to them (Nov 26).

He said service usually doesn't get back to authorize cost until 4 weeks, but since this is warranty it skips that. Otherwise all he can see is that it is at the Seattle service center.

THOUGH he did say it can be up to 6 months to get the watch back! I'm very much hoping that isn't the case.

marmite2005 · Today, 05:32 AM

37 days RSC St. James, London, Nov2024

https://www.rolexforums.com/showthread.php?t=969331

77T · Today, 05:41 AM

Quote:

Originally Posted by ErichKeane

Apparently it was sent to a Seattle Service Center, though perhaps one associated with Ben Bridge.

Yep - not a Rolex Service Center - but a Ben Bridge center that services Rolexes.

For routine service it may not matter horologically -

Sent from my iPhone using Tapatalk

rockmastermike · Today, 06:06 AM

5 digit sub full service was back on my wrist in 3 weeks.
This was in November/December of last year.

Duke Nukem · Today, 06:09 AM

This is why it’s always best to send it yourself directly to the RSC, not an “authorized service center”.

inadeje · Today, 09:34 AM

I think sending yourself to RSC is the best option.

26 January 2025, 10:05 AM	#1
ErichKeane "TRF" Member Join Date: Nov 2023 Location: Gaston, OR Watch: Omega Tokyo Speedy Posts: 124	Recent RSC Turn Around times? Hi All- I was wondering if anyone knows the turn-around time for the RSC on warranty work lately? I brought my BLRO in right about Thanksgiving, so almost exactly 2 months ago. The AD says Rolex doesn't communicate with them at all, and they only know that warranty work is complete when the watch shows up in the mail. Unfortunately the 'lead' sales associate for Rolex (its a corporate jewelry store) left, so the replacement doesn't have any real Rolex experience, so doesn't really know (and couldn't tell me which RSC, though I'm in the Pac-NW, so I presume whichever is closest). SO, I was wondering if anyone had recent experience and could share your timeframes?

26 January 2025, 10:29 AM	#4
Mystro 2025 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,793	About 1 month from most reports. __________________

Today, 09:34 AM	#17
inadeje 2025 Pledge Member Join Date: Jan 2013 Location: Miami Watch: me lose count. Posts: 5,967	I think sending yourself to RSC is the best option. __________________ ♛ 218206 Roman ♛ 116689 ♛ 126710BLRO ♛ 16520 white ♛ 16523 white ♛ 16610 ♛ 5513 Birth Year - ✠ Patek Philippe 5980/1R-001 - AP 26331ST Panda - Panerai Bronzo 671 & 111, Ω Speedmaster 1957 Broad Arrow, Cartier Santos XL - Montblanc TimeWalker Chrono 41

26 January 2025, 10:14 AM	#2
Avs Fan "TRF" Member Join Date: Mar 2008 Location: Colorado Posts: 2,541	My DSSD JC went to Dallas in early November and came back just before Christmas. Much quicker turnaround than I expected.

26 January 2025, 10:21 AM	#3
belmate85 "TRF" Member Join Date: Mar 2019 Location: Philadelphia Posts: 42	I dropped off a 16710 for a full service around the same time (NYC RSC) the Tuesday before Thanksgiving. It took exactly 3 weeks for it to be ready for pickup.

26 January 2025, 11:06 AM	#5
ErichKeane "TRF" Member Join Date: Nov 2023 Location: Gaston, OR Watch: Omega Tokyo Speedy Posts: 124	Hmmm... I'll be at 2 months tomorrow, so it seems they are taking their time with mine! Nice to know it should be 'soon' at least.

26 January 2025, 11:11 AM	#6
rolph "TRF" Member Join Date: Mar 2023 Location: united states Posts: 158	It's tough to say exactly how long it takes for Rolex warranty work, but it can vary greatly depending on the repair and the RSC location.

27 January 2025, 06:02 AM	#11
brandrea 2025 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 79,249	I’ve had two watches serviced (regular full service), in recent months and they both came back in 3 weeks

Today, 05:19 AM	#12
ErichKeane "TRF" Member Join Date: Nov 2023 Location: Gaston, OR Watch: Omega Tokyo Speedy Posts: 124	So I called in for details- Apparently it was sent to a Seattle Service Center, though perhaps one associated with Ben Bridge. Shipped out Dec 3, so about a week after I handed it to them (Nov 26). He said service usually doesn't get back to authorize cost until 4 weeks, but since this is warranty it skips that. Otherwise all he can see is that it is at the Seattle service center. THOUGH he did say it can be up to 6 months to get the watch back! I'm very much hoping that isn't the case.

Today, 05:32 AM	#13
marmite2005 "TRF" Member Join Date: Aug 2017 Location: UK Watch: Slim wrist master Posts: 758	37 days RSC St. James, London, Nov2024 https://www.rolexforums.com/showthread.php?t=969331

Today, 06:06 AM	#15
rockmastermike 2025 Pledge Member Join Date: Mar 2011 Location: GA Watch: 16610LV Posts: 4,499	5 digit sub full service was back on my wrist in 3 weeks. This was in November/December of last year.

Today, 06:09 AM	#16
Duke Nukem "TRF" Member Join Date: Oct 2024 Location: North of Equator Posts: 70	This is why it’s always best to send it yourself directly to the RSC, not an “authorized service center”.

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ErichKeane