Clear serial number

[Lamar_jo]

HELLO,I hope that anyone who has information will provide it to me..
I bought a watch from a watch shop because it is old and used ,I took it to a ROLEX shop in Dubai , I was answered by an employee that the watch does not match their system it will be sent to ROLEX in SWITZERLAND .
A report was made by ROLEX in SWITZERLAN after inspection it turned out that the serial number on the watch was engraved somewhere other than Rolex
He asked me to agree to Rolex removing the serial number to prevent the watch from being sold ..
DOES ROLEX really do this procedure of erasing the serial number and returning the watch to me??

[CarlOver]

Wow, welcome!

So many questions I have.

[Lamar_jo]

Originally Posted by CarlOver

Wow, welcome!

So many questions I have.

You can ask..

[omar-rye]

I don’t think they’re going to return the watch…but I could be wrong. Keep us updated please and good luck

[WatchTimes]

This just doesn't make much sense.

[Lamar_jo]

Originally Posted by omar-rye

I don’t think they’re going to return the watch…but I could be wrong. Keep us updated please and good luck

The watch will be returned after the serial number is wiped them

[omar-rye]

Originally Posted by Lamar_jo

The watch will be returned after the serial number is wiped them

The watch is either stolen, with its serial number removed and replaced with a random one that doesn't belong to Rolex, or it's a replica. Which one is it?

[Andad]

Do you have any pictures of the watch?

[WatchTimes]

What model is this?
Pics?
Where was the serial #

[Lamar_jo]

Originally Posted by omar-rye

The watch is either stolen, with its serial number removed and replaced with a random one that doesn't belong to Rolex, or it's a replica. Which one is it?

This is reply

[WatchTimes]

Id be seeking a refund from the seller

[Lamar_jo]

Originally Posted by WatchTimes

Id be seeking a refund from the seller

How I can request a refund after Rolex did this? They watch now has no serial number or model number

[Old Expat Beast]

Seems Rolex wants to remove all corporate logos, wording, etc, not just the serial.

[Bxtek]

This is very interesting and weird! So, the watch itself I am assuming is genuine, but the engraved serial number is the issue? Or, is the case itself the part that's counterfeit? Or, is the whole watch counterfeit? Doesn't seem like they're saying much on details. I am wondering about the authenticity of the movement and everything else too. I would definitely contact the store you purchased it from and see what they have to say. I would personally want to seek out a refund. Hopefully the store is a reputable seller.

[CarlOver]

Neutralised.

[Tools]

Originally Posted by Lamar_jo

How I can request a refund after Rolex did this? They watch now has no serial number or model number

Trademark laws allow the owner of the Trademark to remove them as that Trademark is legally theirs.

You imply that Rolex should return the watch to you so you can get a refund. This is unlikely because the watch is counterfeit, an illegal activity.

Your beef is with whomever sold you a counterfeit watch, not Rolex. Seek legal advice or file a proper police report, or you could simply discuss this with the seller.

[omar-rye]

Inquire about having them correct the watch, where you will pay for a new mid-case.

[KatGirl]

Sounds like the watch shop sold you a counterfeit Rolex. I would tell them to return it to you, as is, so you can get a refund from the shop. If they remove all the markings, how will you prove to the shop that it’s the watch you bought from them? (I’m assuming you have the receipt with the fake serial #) Bring them the watch and the letter, when you get it back. Demand a refund! Expect the dial to have the crown removed, as well as serial and model numbers removed, if you agree to Rolex’s request. Good luck!

Kat


Sent from my iPad using Tapatalk

[Old Geezer]

Originally Posted by Lamar_jo

HELLO,I hope that anyone who has information will provide it to me..
I bought a watch from a watch shop because it is old and used ,I took it to a ROLEX shop in Dubai , I was answered by an employee that the watch does not match their system it will be sent to ROLEX in SWITZERLAND .
A report was made by ROLEX in SWITZERLAN after inspection it turned out that the serial number on the watch was engraved somewhere other than Rolex
He asked me to agree to Rolex removing the serial number to prevent the watch from being sold ..
DOES ROLEX really do this procedure of erasing the serial number and returning the watch to me??

Unfortunately, it looks like you inadvertently purchased a counterfeit watch. I'm assuming they cannot legally confiscate it, but they can remove all their crowns, logos and markings. Take whatever you get back from Rolex to the seller and try to get a refund. Good luck.

[Kevin of Larchmont]

Take the reply to the seller. Discuss.

Welcome to the forum.

[ArtNouveau]

Originally Posted by Kevin of Larchmont

Take the reply to the seller. Discuss.

Welcome to the forum.

This. You were sold a counterfeit watch either knowingly or not by your seller. Rolex has the right to grind off their trademarks but has already said they will return your watch. If your seller is honest they will return your money.
I think if it was something simple like an aftermarket dial they would offer to fix it but a bogus mid case is a sure sign of a fake.

[Imran]

If you bought the watch anywhere in the UAE, the seller will most likely give you a refund just based on the letter from Rolex. They would not want to risk a complaint since laws are super strict.

[Andad]

Originally Posted by omar-rye

Inquire about having them correct the watch, where you will pay for a new mid-case.

?

[padi56]

Originally Posted by Old Expat Beast

Seems Rolex wants to remove all corporate logos, wording, etc, not just the serial.

Thats exactly what they mean.

[omar-rye]

Originally Posted by Andad

?

Well, the letter suggests that either:

1. The watch itself is not genuine, or
2. A part of the watch (the mid-case) was replaced with a non-authentic part at some point, possibly due to pitting.

If it’s the latter, Rolex should be able to swap out the mid case with an authentic one. But it sounds like the whole watch might be a replica. I just wanted to give OP some direction in case purchasing a genuine mid case could rectify the issue and allow Rolex to service the watch.

[Chefinspecteur]

Originally Posted by CarlOver

Neutralised.

This. lol )))

[brandrea]

I’d like to see the entire letter not just a paragraph.

Welcome

[RichM]

Welcome to TRF. Sorry it had to start like this.

See if Rolex will take a complete set of photographs for you before they start removing anything. Explain your side. I’m pretty sure if you knew the watch was counterfeit, Rolex would be the last place you would have sent it for service.

When the watch is returned, take it and the photographs and the letter to the seller and ask for a refund.

Good luck